Desktop and Engineering Support Engineer

About the Position

Graphcore is one of the world’s leading innovators in Artificial Intelligence compute. It is developing hardware, software and systems infrastructure that will unlock the next generation of AI breakthroughs and power the widespread adoption of AI solutions across every industry.

We are currently seeking a Desktop and Engineering Support Engineer to join our Taipei office, supporting the teams building next-generation AI compute.

Responsibilities

As Desktop & Engineering Support Engineer, you will be the main IT contact for our Taipei team. Your responsibilities will include:

• Supporting Windows 11, macOS, and Linux systems across daily desktop needs and engineering workflows.
• Solving issues across devices, networks, applications, and specialist tools that underpin development.
• Owning hands-on support, user access, endpoint health, software setup, and on-site infrastructure.
• Collaborating with global IT and vendors when broader resolution is needed.
• Partnering with engineering teams on development tools, workflows, documentation, and issue resolution.

Requirements

• Strong hands-on support across Windows 11, macOS, and Linux desktops and laptops.
• Confident troubleshooting across hardware, peripherals, networks, VPNs, Microsoft 365, Zoom, and Slack.
• Experience managing users, permissions, passwords, and basic Active Directory or group policy tasks.
• Security awareness across antivirus, encryption, multi-factor authentication, and endpoint compliance.
• Willingness to travel between the office and third-party factory locations for on-site infrastructure support.

Nice to Have

• Transferable skills and diverse experiences.
• Experience with returnship routes for engineers returning to the profession after a career break.

We Offer

• Flexible working to balance your work and personal life.
• Generous annual leave to rest, recharge, and enjoy life outside of work.
• Enhanced healthcare coverage with private medical insurance alongside Taiwan's National Health Insurance scheme.
• Phantom equity to share in Graphcore’s success.
• Family healthcare options to extend coverage to your family members.
• Financial protection with life and critical illness insurance.
• Proactive wellbeing support with an annual health assessment allowance.
• Eye care reimbursement to support the cost of maintaining your vision and eye health.

About the Company

Graphcore is part of the SoftBank Group, an elite family of companies responsible for some of the world’s most transformative technologies. Together, they share a bold vision: to enable Artificial Super Intelligence and ensure its benefits are accessible to everyone.

Graphcore’s teams are drawn from diverse backgrounds and bring a broad range of skills and perspectives. A melting pot of AI research specialists, silicon designers, software engineers, and systems architects, Graphcore brings together deep expertise to solve complex problems and deliver meaningful progress in AI compute.

Join the Team at Graphcore

Ready to support the teams building the infrastructure behind next-generation AI compute? Apply now to join Graphcore in Taipei.