Digital Customer Success Manager - Benelux

About the Position

Digital Customer Success Manager - Benelux

• Location: Amsterdam, Noord-Holland, Netherlands
• Type: Hybrid
• Salary: €50,000 - €65,000 per year

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Responsibilities

As a Digital Customer Success Manager for the Benelux market, you will:

• Customer Success at Scale: Proactively guide and safeguard the segment using scalable, one-to-many communication rather than traditional relationship-heavy 1:1 management.
• Drive Digital Adoption & Retention Programs: Develop, roll out, and iterate on digital programs utilizing channels such as email, in-app banners, chats, videos, and webinars, primarily tailored for our Benelux audience.
• Analyze Customer Data & Insights: Regularly monitor Benelux segment retention, adoption, and engagement metrics to proactively identify patterns, target silent or low-engagement accounts, and measure campaign effectiveness.
• Surface Growth & Expansion Signals: Monitor regional usage signals to identify and qualify upsell or cross-sell opportunities, passing these actionable leads directly to the local AM team.
• Collaborate Cross-Functionally: Partner closely with your peer Benelux Digital CSM, local Account Management, Support, Ops, Product Marketing, and Product to scale customer outcomes and launch seamless digital workflows.

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Requirements

• Communication: Strong written and verbal communication skills in Dutch (minimum C1 level or higher) and English (minimum B2 level or higher).
• Confident Customer Engagement: Experience in customer-facing roles with a proven ability to drive outcomes through your interactions. You have no stage fright, genuinely enjoy engaging with strangers, and feel right at home presenting a webinar in both Dutch and English.
• A Systems Mindset: Natural process-oriented thinking; you enjoy organizing chaotic workflows, look for ways to scale your work, and are comfortable working with data, dashboards (like Metabase), and pattern-spotting. Experience with systems like Planhat, HubSpot, and Intercom is highly valued.
• Self-Starter: An entrepreneurial mindset with a natural drive to innovate. You proactively seek out answers independently, experiment with solutions, and don't wait for a manual to make processes run better.
• Adaptability: You thrive in an environment that is not heavily predefined and are excited by the opportunity to help design and build new processes from scratch.

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We Offer

• Hybrid working from our canal-side Amsterdam office
• Diverse and international team environment
• €1,500 annual learning budget + 2 dedicated learning days
• Pension plan, wellness perks & commuting/travel reimbursement
• 28 paid holiday days + 2 additional days in 2026
• Work from anywhere for up to 4 weeks per year
• Apple MacBook and all the tools you need to succeed
• €200 home office budget + work-from-home allowance

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About the Company

Tellent is a leading Talent Management Suite designed to empower HR & People teams across the entire employee journey. Our all-in-one platform combines an Applicant Tracking System (Tellent Recruitee), an intuitive HRIS (Tellent HR), and powerful Performance Management software (Tellent Grow).

With 250+ team members globally, 7,000+ customers in 100+ countries, and a growing ecosystem of 500+ partners, we help organizations attract, grow, and retain top talent - and we’re just getting started.

AI in our recruitment process

We use our internally developed AI tools to help streamline our recruitment process. However, technology never makes a decision. Every candidate is personally reviewed by our team. Your journey with us is guided by people, supported by tech. Curious about how it works? Read our AI Statement, check our Privacy Policy, or chat with us at [email protected].

If you require accommodations or support during the recruitment process, please let us know - we’re happy to help.