E-Commerce Manager

About the Position

Title: E-Commerce Manager

Location: London, United Kingdom

VOL Online Shop is a highly curated luxury e-commerce platform under L’Odyssee, seamlessly integrating rare and exclusive products with editorial storytelling. Unlike traditional marketplaces, VOL operates on a drop shipping model-partnering with high-end retailers like Harrods, Net-a-Porter, and exclusive independent brands via API integrations. This allows VOL to offer an ever-evolving selection of luxury goods without holding inventory, making it cost-efficient yet exclusive.

Key features include:

• Exclusive, hard-to-find luxury items, accessible only through VOL e.g. Hermes Birkin.
• Affiliate integrations with high-end retailers, ensuring seamless product discovery.
• Editorial-driven commerce, where content and shopping merge to inspire purchases.
• Luxury perks for Insignia cardholders, such as reward-based payments, early access, and member-only drops.
• Gamified shopping features, including virtual try-ons and mix-and-match styling tools.
• A drop shipping fulfillment model, allowing brands to fulfill orders directly, reducing inventory risks.

The E-Commerce Manager will oversee the technical and operational execution of the VOL Online Shop, ensuring a seamless and luxury-driven online shopping experience. They will manage the Shopify platform, product uploads, API integrations, and inventory flow, ensuring everything is set up for launch and runs efficiently post-launch.

This role is critical to VOL’s e-commerce infrastructure, requiring strong technical expertise, attention to detail, and an understanding of high-end digital retail.

Responsibilities

• Oversee the day-to-day operations of the VOL Online Shop:

  • Manage and maintain the Shopify platform, ensuring optimal performance and luxury aesthetics.
  • Oversee product uploads, descriptions, pricing, and metadata optimization.
  • Work closely with the Creative Director and Partnerships Manager to ensure seamless product flow from brand partners.

• Work with tech teams to manage affiliate API integrations (Harrods, Net-a-Porter, etc.), ensuring smooth product updates.

• Optimize product layout, imagery, and descriptions to enhance engagement and conversion.

• Monitor KPIs, conversion rates, and customer data to improve the shopping experience.

• Collaborate with third-party partners (Harrods, luxury retailers) for order processing and logistics.

• Implement interactive shopping tools (e.g., virtual try-ons, lookbooks) to elevate engagement.

• Track user behavior, conversion rates, and site engagement, implementing UX improvements.

• Optimize checkout experience, payment integrations, and order flow.

• Ensure luxury product merchandising and high-quality imagery.

• Work with the Creative Director to optimize product visuals and descriptions for engagement.

• Monitor product curation, availability, and inventory accuracy.

• Ensure the Shopify store is fully functional, with all integrations and products ready before launch.

• Perform testing to confirm site speed, checkout reliability, and API functionality.

Requirements

• 5+ years in e-commerce management, preferably in luxury retail.
• Proficiency in Shopify, affiliate marketing, and inventory management.
• Strong understanding of UX, digital merchandising, and analytics tools.
• Experience working with luxury brands, online marketplaces, and affiliate partnerships.
• Ability to collaborate with tech teams, designers, and fulfillment partners.
• Analytical mindset with the ability to track KPIs and optimize conversion rates.

We Offer

• Opportunity to work in a luxury e-commerce environment.
• Collaborate with high-end brands and retailers.
• Be part of a team that shapes the future of luxury online shopping.

About the Company

VOL Online Shop is a luxury e-commerce platform under L’Odyssee, offering an exclusive selection of luxury goods through a drop shipping model. Our platform integrates editorial storytelling with e-commerce to provide a unique shopping experience.