Email Deliverability Specialist

About the Position

We are seeking an Email Deliverability Specialist to join our team. This role is remote and requires 3+ years of hands-on experience in email deliverability. The ideal candidate will have proven experience working with high-volume sending (3-5 million+ emails per month) and will be responsible for building and managing domain and IP infrastructure.

Responsibilities

• Deliverability & Reputation

  • Ensure consistent inbox placement (Inbox / Promotions) across key GEOs
  • Maintain Gmail spam rate at or below 0.1-0.2%
  • Keep complaint rate at or below 0.15%
  • Maintain hard bounce rate below 2%
  • Ensure domain reputation stays at Medium or higher, with a target of High
  • Prevent mass domain/IP burn incidents and protect long-term sending capacity
  • Monitor performance across major mailbox providers and take corrective action when needed
  • Manage blacklist monitoring and delisting processes

• Infrastructure & Operations

  • Build and manage scalable domain and IP infrastructure to support business needs
  • Launch new sending infrastructure for new GEOs in a structured and predictable way
  • Warm up the required number of domains and IPs to support planned volumes
  • Ensure 100% correct SPF, DKIM, and DMARC configuration across all sending domains
  • Monitor infrastructure health daily and react to reputation drops within 12-24 hours
  • Develop and maintain clear incident response protocols for deliverability issues

• Strategic Ownership

  • Introduce and maintain regular reputation reporting (weekly)
  • Proactively identify risks related to volume growth and segmentation strategy
  • Work closely with the CRM team to align sending strategy with long-term reputation goals
  • Prepare infrastructure for future scaling as sending volume increases

Requirements

• 3+ years of hands-on experience in email deliverability
• Proven experience working with high-volume sending (3-5 million+ emails per month)
• Experience building and managing domain and IP infrastructure
• Practical experience with Google Postmaster Tools and other postmaster platforms (Mail.ru, Microsoft SNDS, etc.)
• Strong understanding of how major mailbox providers work, especially Gmail
• Experience warming up domains and dedicated IPs
• Experience setting up and auditing SPF, DKIM, and DMARC
• Understanding of SMTP basics and ability to read email headers for troubleshooting
• Experience working with blacklists and handling delisting processes

Nice to Have

• Experience in iGaming, fintech, or other high-risk industries
• Experience working with multiple ESPs or a custom/in-house ESP
• Experience scaling email infrastructure as sending volume grows
• Understanding of engagement-based sending and how segmentation impacts deliverability

Soft Skills

• Critical thinking
• Calm under pressure
• Proactive mindset
• Strong sense of ownership
• Flexibility and adaptability

We Offer

• An exciting and challenging job in a fast-growing business group
• The opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance, and more
• Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset
• Beautiful offices in Warsaw, Limassol, Kyiv, Almaty, Yerevan - work remotely or on-site with comfort and enjoy the opportunity to build a network of connections with professionals day by day
• Modern corporate equipment based on macOS or Windows and additional equipment are provided
• Paid vacations, sick leave, personal events days, days off
• Corporate health insurance program for your well-being
• Referral program - enjoy cooperation with your colleagues and get the bonus
• Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences
• Rewards program for mentoring and coaching colleagues
• Free internal English courses
• Yoga classes to help you stay active and energized
• In-house Travel Service
• Multiple internal activities: online platform for employees with quests, gamification, presents and news, RedCore clubs for movie / book / pets lovers, special office days dedicated to holidays
• Corporate events, team buildings

About the Company

Join us in our exciting journey as we continue to grow and innovate in the industry. We offer a dynamic work environment where your skills and ideas will be valued and utilized to their fullest potential.