About the Position

Engagement Lead - Utilities & Home Service

發佈日期 8月 13 2026

位置 London, UK

工作類別 Consulting

工作模式 Hybrid

About the Client

Our client is a leading organization operating across the Utilities and Home Services Insurance sectors, focused on driving growth, transformation, and customer-centric service excellence. The client is committed to leveraging domain expertise, product-led innovation, and risk-aware change to deliver sustainable value across customer, service, revenue, and claims operations.

Role Overview

We are seeking an experienced Domain Consultant / Engagement Lead to support growth, transformation, product management, cost-to-serve improvement, and risk-aware change initiatives across Utilities and Home Services Insurance. The role combines industry knowledge, consulting capability, product ownership, stakeholder engagement, and delivery leadership to shape strategy, define operating models, identify value opportunities, and implement practical solutions across customer, service, revenue, and claims operations.

Key Responsibilities

Lead consulting engagements across growth strategy, operating model transformation, cost-to-serve reduction, product-led change, and delivery assurance.
Assess current-state customer, service, revenue, order-to-cash, claims, and field/service processes to identify improvement opportunities.
Define future-state operating models, product roadmaps, prioritised backlogs, KPIs, business cases, value cases, transformation roadmaps, and benefits-realisation plans.
Facilitate workshops, discovery sessions, stakeholder interviews, and solution design discussions with business, operations, product, technology, and senior leadership teams.
Act as the bridge between the client's stakeholders and delivery teams, ensuring recommendations translate into practical processes, roles, controls, governance, and implementation actions.
Contribute to proposals, client presentations, thought leadership, account growth, and value-expansion opportunities.

Required Experience

Strong consulting, domain advisory, engagement leadership, or product management experience in Utilities, Energy Retail, Home Services, Insurance, or customer-service-led industries.
Proven experience shaping growth strategies, cost-to-serve improvement, operating model transformation, and product or service proposition initiatives.
Good understanding of customer operations, service operations, revenue operations, order-to-cash, billing, collections, claims handling, complaints, and leakage reduction.
Experience creating executive-ready deliverables including business cases, operating models, process maps, roadmaps, governance packs, and client presentations.
Strong ability to engage senior stakeholders, structure ambiguous problems, conduct analysis, and convert insights into actionable recommendations and delivery plans.

Key Skills and Capabilities

Domain expertise across Utilities, Home Services, Insurance, customer operations, product management, and field/service-led environments.
Structured thinking, problem solving, analytical skills, and ability to define value drivers, cost levers, KPIs, and measurable business outcomes.
Strong product strategy, proposition development, roadmap management, backlog shaping, prioritisation, and benefit-led delivery capability.
Excellent stakeholder management, facilitation, written communication, and influencing skills, with confidence working across business and technology teams.
Commercial awareness, self-starter mindset, and ability to work independently in a hybrid and mostly remote environment.

Insurance Risk Management

The role requires practical understanding of insurance risk management across product, customer, claims, operational, regulatory, data, and third-party dimensions. The candidate should identify key risk drivers, assess how risks arise across customer journeys and claims operations, and support proportionate controls that protect customers, reduce leakage, and enable sustainable growth.

Support risk appetite, governance routines, escalation paths, management information, and control design for insurance-related risks.
Assess underwriting, pricing, claims, fraud, complaints, conduct, operational resilience, data, regulatory, automation, AI, and third-party risks.
Work with the client's business, compliance, risk, technology, and operations teams to embed controls into processes, systems, workflows, and customer journeys.

Preferred Experience

Experience with UK Utilities or Insurance order-to-cash market processes and home emergency, warranty, protection, or home services insurance products.
Exposure to digital transformation, automation, AI-enabled service improvement, workflow optimisation, CRM, billing, or claims platforms.
Experience in consulting, systems integration, managed services, proposals, solution shaping, account planning, or business transformation environments.

Working Model

This is a UK-based hybrid role, with the majority of work expected to be performed remotely from home. The candidate should be comfortable travelling occasionally for client workshops, team meetings, planning sessions, or key delivery milestones when required.

Ideal Candidate Profile

The ideal candidate is a commercially minded, product-oriented domain consultant who can operate as a trusted client advisor and hands-on delivery partner. They will bring experience in growth strategy, operating model transformation, cost-to-serve improvement, product-led change, insurance risk management, and customer-service-led process optimisation, translating strategy into executable delivery plans that create measurable business value.

About Cognizant

高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。

Benefits at Cognizant

我们的福利计划以您为中心打造--帮助您享受充实、平衡且健康的生活。

财务健康

我们会定期审查市场数据，确保薪酬体现您所带来的价值。您的福利不仅限于薪资，还可能包括退休计划、财务教育等。

身心健康

我们通过带薪休假、在条件允许下的灵活工作安排、医疗保障计划、心理咨询、心理健康盟友计划等，赋能您将身心健康放在首位。

您的职业发展，由您做主

在 Cognizant 提供的 35 万多个岗位中，您将有机会探索新的技术、行业和工作地点，并打造推动职业发展的关键技能。

现实世界的影响力

想想您所依赖的那些知名品牌。很可能，他们也依赖我们来帮助强化其业务。在这里，您将把大胆的想法转化为改善全球生活的解决方案。

Career Path at Cognizant

以下是您在招聘流程中可以期待的内容。请注意，具体流程可能因岗位和工作地点而有所不同。欢迎查看我们的常见问题解答以了解更多信息。

第 1 步：申请合适的职位机会

寻找一个与您的技能和职业目标相匹配的空缺职位，并向我们展示您为何是最佳人选。没有看到合适的机会？欢迎加入我们的人才社区。

第 2 步：与您的招聘人员取得联系

如果我们的招聘人员认为您符合条件，他们将安排一次简短的介绍电话，进一步了解您，以及您的经验和技能如何与该岗位相匹配。

第 3 步：展示您的技能

如果您和我们的团队都希望继续推进招聘流程，您将与我们的招聘团队进行面试。部分岗位还可能需要参加技术评估和／或客户面试。

第 4 步：做出决定

随后，我们的团队将评估每位候选人在该岗位上取得成功的潜力。由于我们希望为您和我们双方找到最合适的匹配，这一步可能需要一些时间--但请放心，我们会及时向您更新进展。

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Engagement Lead - Utilities & Home Service

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