Enterprise Customer Success Manager (Technical)

About the Position

ThingsBoard, Inc. was founded in 2016. We develop software products for IoT (Internet of Things). Our Private Cloud department runs dedicated ThingsBoard environments for 40+ enterprise customers on AWS, GCP, Azure, and StackIT, including some of the largest IoT deployments on the platform.

We are looking for a technical Customer Success Manager to own our largest enterprise accounts: making sure they get value fast, their environments stay up to date, and their teams bring new use cases to production faster. This is not a sales role: pricing, contracts, and renewals are handled by Sales.

Responsibilities

• Be the main point of contact for 2 strategic enterprise customers at the start, growing to 4–6.
• Advise customer engineers on mapping use cases onto ThingsBoard: device profiles, rule chains, integrations, dashboards, alarms, multi-tenancy.
• Review customer solutions and recommend best practices for performance and scale.
• Build quick proofs of concept and examples that unblock customer teams.
• Plan and control upgrades and maintenance of customer environments together with our Reliability Engineers.
• Work on security and compliance questionnaires together with the engineering team.
• Demo new ThingsBoard features (Trendz, Edge, mobile app) and drive adoption.
• Collect customer feedback and run regular business reviews.

Requirements

• 4+ years in a customer-facing technical role (Technical Account Manager, Solutions Engineer, Customer Success Engineer, Implementation Engineer).
• Hands-on experience with IoT or data platforms: you have built or integrated solutions yourself.
• Good understanding of IoT protocols (MQTT, HTTP, CoAP), REST APIs, and JSON.
• Scripting skills in JavaScript or Python. Basic SQL.
• Understanding of cloud infrastructure: Kubernetes, managed databases, load balancers.
• Experience working with enterprise stakeholders, from engineers to management.
• Strong English skills (C1).
• A proactive and structured approach.

Nice to Have

• Experience with ThingsBoard.
• German language.
• Experience with security questionnaires and enterprise procurement.

We Offer

• Working on an open-source IoT platform with thousands of installations globally.
• Work with the largest enterprise IoT deployments on the platform.
• Competitive salary plus annual performance bonuses.
• Office in Kyiv, hybrid format, flexible hours.
• An experienced team without bureaucratic overhead.
• Career growth and regular salary reviews.
• Medical insurance, complimentary English classes.
• Team-building and corporate events.

About the Company

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