Entertainment Team Lead
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Nice to have's
Job description
About the Position
Entertainment Team Lead
Natick, MA 01760
WHO WE ARE
Level99 is a sprawling playground designed for adults with over 50 life-sized mini-games where Players dodge axes, crack puzzles, and outsmart real-world challenges. Each game lasts about 1–4 minutes and is built for 2–6 people to play together. One ticket to Level99 unlocks access to all of our games including Challenge Rooms, Player-vs-Player duels, and an art scavenger hunt. We save your progress each time you play so you can earn rewards and climb our coveted leaderboard.
Alongside the games, Level99 offers a full-service bar and award-winning restaurant – featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, Tysons, VA, Disney Springs, FL, and is opening in West Hartford, CT, Paramus, NJ, King of Prussia, PA, and Raleigh, NC. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit www.level99.com for more details.
Responsibilities
- Support Team Members and Guests by maintaining a strong, visible presence on the floor
- Coach and develop Team Members through real-time feedback and support
- Maintain cleanliness, organization, and overall Venue standards
- Assist with task delegation, rotations, and operational flow
- Train new Team Members using structured, hands-on training methods
- Help resolve Guest concerns and escalate issues when needed
Requirements
- Friday and weekend availability - a must; flexible schedule including days, nights, and holidays
- Ability to stand, walk, and stay active for 8+ hour shifts; lift and carry up to 50 lbs
- Strong verbal communication skills and a natural ability to connect with people
- Comfortable working under pressure in a fast-paced, ever-changing environment
- Positive, upbeat, team-first attitude
Nice to Have
- 1+ year in a Leadership or training role
- Hospitality, retail, or entertainment background
- Public speaking or performance background
Salary
$18 - $19 an hour
We Offer
- Competitive hourly wage
- Opportunity to work in a dynamic and engaging environment
- Potential for career growth within a growing company
About the Company
Level99 is an E-Verify employer.
YOU MIGHT BE A FIT ON THE LEVEL99 TEAM IF YOU…
- Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work
- Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job
- Are just a little bit obsessive about getting the details right the first time
- Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now"
© Level99. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
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