About the Position

Event Sales Administrator

West Hartford, CT 06110

Support Center – Event Sales

Full-time / On-site

About the Company

Level99 is a sprawling playground designed for adults with over 50 life-sized mini-games where Players dodge axes, crack puzzles, and outsmart real-world challenges. Each game lasts about 1–4 minutes and is built for 2–6 people to play together. One ticket to Level99 unlocks access to all of our games including Challenge Rooms, Player-vs-Player duels, and an art scavenger hunt. We save your progress each time you play so you can earn rewards and climb our coveted leaderboard.

Alongside the games, Level99 offers a full-service bar and award-winning restaurant – featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, Tysons, VA, Disney Springs, FL, and is opening in West Hartford, CT, Paramus, NJ, King of Prussia, PA, and Raleigh, NC. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit www.level99.com for more details.

Responsibilities

Detail definite events (timelines, signage, internal notes)
Build custom floor plans and manage guest layouts
Build and update events in StaffApp
Create, print, and organize all weekly event signage
Generate and manage event leaderboards
Track and maintain SmartWaiver submissions
Set up and maintain events in StaffApp
Coordinate internal handoffs with operations (Event AOR Manager)
Maintain BEO accuracy and follow-up
Attend and contribute to weekly BEO (Banquet Event Order) meetings
Reconcile event execution in TS with Toast receipts and close out files accordingly
Assist in training Event Captains
Other duties, as assigned

Requirements

Ability to work well under pressure in a fast-paced, ever-changing work environment
Excellent verbal and written communication skills
Highly organized with strong attention to detail
High integrity and professionalism
High School education or equivalent
Understands, utilizes, and embraces new technology and its implementation into our operation, with specific knowledge in, but not limited to, Microsoft Office
A positive, joyful, upbeat, and energetic attitude – leading by example
Ability to work a flexible schedule based on business needs which will include days, nights, weekends, and holidays as well as emergency responsiveness as required
Able to work ten hour-plus shifts, plus ability to stand, sit, squat, or walk for extended periods of time, walk up and down stairs, and read

Nice to Have

Bachelor’s degree in Hospitality, Business Administration, or related field
1–2 years of experience in administrative, events, or hospitality roles
Strong organizational and time management skills with keen attention to detail
Proficiency with event management or POS platforms (Tripleseat, Toast, StaffApp experience a plus)

We Offer

Competitive salary: $22 - $25 an hour
Full-time position
On-site work in West Hartford, CT

You Might Be a Fit on the Level99 Team If You…

Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work
Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job
Are just a little bit obsessive about getting the details right the first time
Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now"

Level99 is an E-Verify employer.

Event Sales Administrator

Job description