About the Position

Field Services Engineer (d/f/m)

We are seeking a Field Services Engineer to provide IT support and infrastructure services in a manufacturing environment based in Hamburg, Germany.

Responsibilities

In this role, you will:

Provide Break-Fix and end user support, including the installation, configuration, and advanced troubleshooting of Windows workstations, hardware, software components, and mobility devices.
Manage the full IT Asset lifecycle for the location/region - covering asset collection, imaging, labelling, allocation, recovery, hygiene validation, disposal, and system updates in coordination with vendors.
Deliver Smart Hands and Feet and Data Center support, including Rack and Stack commissioning/decommissioning of infrastructure devices, physical vendor access coordination, and Power Shutdown maintenance activities for network devices and servers in IDF/MDF/MMR and Data Center/Server rooms.
Support manufacturing and lab IT systems, including Shop-Floor handhelds, scanners, rugged tablets, Zebra printers, and PCs on manufacturing lines or attached to specialized test equipment, with working knowledge of GMP/GxP and Clean Room environments.
Ensure network and communications continuity across LAN, Wi-Fi, Video Tandberg, Printers, and Voice systems, while performing cable patching coordination, Printer Management, and advanced troubleshooting to identify root causes of incidents reported by end users.

Requirements

Fluent German language skills at C1–C2 CEFR level (mandatory).
Minimum 2 years of deskside or field support services experience in an enterprise environment.
Strong understanding of MS Windows Operating Systems and MS Office / core business applications.
Basic knowledge of networks, telecom, and compute/storage infrastructure.
Strong analytical, troubleshooting, and customer support skills, with the ability to communicate effectively with multiple teams and OEMs on high-priority incidents.
Diploma or degree in IT; ITIL certification or equivalent additional certification preferred.

Nice to Have

Advanced knowledge of MacOS & iOS environments, including administration, imaging, endpoint deployment processes, and mobile device management.
Practitioner-level experience with SCCM 2012 and Microsoft 365 (O365).
Hands-on experience supporting manufacturing, lab, or distribution center IT environments, including familiarity with GMP/GxP requirements and Clean Room protocols.
Advanced Microsoft server support skills and a solid understanding of policy, user certificates, and keychain design, management, and deployment.
Experience performing data collection and preservation activities related to migrations and/or eDiscovery.

Work Model

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various wellbeing programs. Based on this role's business requirements, this is a fully onsite position based in Norderstedt, Germany.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

About the Company

Cognizant (NASDAQ: CTSH) is a technology service provider and AI solutions developer. We bridge the gap between AI investments and real business value, developing holistic full-stack AI solutions for our clients. With our deep industry, process, and engineering expertise, we integrate the specific requirements of companies seamlessly into technology systems. This way, we unlock human potential, achieve tangible results, and secure the decisive edge for global companies in a rapidly changing world. Learn more at cognizant.ai or follow us on Twitter.

Additional Employment Information

The compensation information is accurate as of the publication date of this job posting. Cognizant reserves the right to modify this information at any time in accordance with applicable laws and regulations.

Applicants may be required to participate in interviews in person or via video conference. Additionally, applicants may be required to present a valid government-issued photo ID at each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will be considered solely on the basis of your performance and qualifications and without regard to race, color, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status, or any other protected status under federal, state, or local law.

Benefits to Help You Thrive

Our benefits program is designed for you to lead a fulfilling, balanced, and healthy life.

Financial Security

We regularly review market data to ensure that compensation reflects the value you bring. Our benefits go beyond salary and may include company pension plans, financial training, and more.

Physical and Mental Health

We empower you to put your well-being first-through paid time off, flexible work models where possible, health benefits, counseling, our Mental Health Allyship Program, and much more.

Your Career, Your Path

With over 350,000 positions at Cognizant, you have the opportunity to explore new technologies, industries, and locations-and build the skills you need to advance your career.

Real-World Impact

Think of the biggest brands you rely on. Chances are, they rely on us to power their business. Here, you turn bold ideas into solutions that improve lives everywhere.

Your Journey to Cognizant

Here’s what to expect during our hiring process. Please note that this may vary by role and location. Visit our FAQs for more information.

Step 1: Apply for the Right Role

Find an open position that matches your skills and career goals, and show us why you’re the right fit for the job. Can’t find the right opportunity? Join our Talent Community.

Step 2: Connect with Your Recruiter

If one of our recruiters sees a good match, they’ll schedule a brief introductory call to learn more about you and how your experience and skills align with the position.

Step 3: Showcase Your Skills

If you and our team decide to move forward, you’ll engage in conversations with our hiring team. Some roles may require technical assessments and/or client interviews.

Step 4: Time for Decision

Our team will then review each candidate’s potential to succeed in the role. This step may take some time as we want to find the right fit for you and for us-but you can trust that we’ll keep you updated along the way.

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Field Services Engineer (d/f/m)

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