GCS Managed Account Specialist with Italian

About the Position

viagogo is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through viagogo internationally and StubHub, our platform in North America, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available to events around the world annually -- from sports to music, comedy to dance, festivals to theater -- viagogo offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences.

We are looking for a GCS Managed Account Specialist with Italian to join our team in Limerick, Ireland. If you are an entrepreneurial risk taker and ready to roll up your sleeves, you’ll thrive in our environment where the rewards are highly motivating.

Responsibilities

• Broker Relationship Management: Serve as the primary point of contact for high-value brokers via email, demonstrating ownership and a deep commitment to resolving their inquiries and complaints. Foster strong, trust-based relationships by maintaining professionalism, empathy, and diplomacy in all communications, even during challenging situations. (Note: Support is currently provided exclusively via email, with plans to open phone lines in the future.)
• Expertise and Communication: Leverage deep industry knowledge and expertise in broker tools, company products, services, and policies to provide accurate and timely guidance. Communicate clearly and effectively with brokers, team members, and management, ensuring that decisions and resolutions are well understood.
• Problem Solving and Continuous Improvement: Apply analytical skills to investigate the root causes of broker inquiries, collaborating with leadership and relevant departments to implement process improvements. Provide actionable insights based on contact trends to prevent future issues and enhance the broker's experience.
• Complex Issue Resolution: Handle complex account and order troubleshooting, particularly those involving Inventory Manager issues, ensuring brokers receive prompt and accurate solutions.
• Policy Compliance and Decision Making: Make informed, policy-driven decisions regarding broker issues, ensuring all actions are thoroughly documented. Prioritize tasks effectively, manage time efficiently, and maintain a high level of productivity to meet performance targets.
• Resilience and Adaptability: Maintain composure and professionalism under pressure, demonstrating flexibility in adapting to changing priorities and business needs. Cultivate collaborative relationships with team members and stakeholders, contributing to innovation and continuous improvement.
• Attention to Detail and Proactive Ownership: Exhibit meticulous attention to detail in handling broker inquiries, ensuring accuracy and reinforcing trust. Take initiative in managing responsibilities, providing regular updates, and ensuring tasks are completed on time, further strengthening broker relationships.
• Additional duties as assigned.

Requirements

• Core Skills:

  • Advanced problem-solving abilities and confidence in navigating complex issues with strategic insight.
  • Strong organizational skills and attention to detail.
  • Ability to work independently and as part of a team.
  • Demonstrated experience in providing exceptional support through ownership and timely follow-through.
  • Internal knowledge of our Buyer and Seller Support policies, processes, and procedures.
  • Excellent verbal and written communication skills, with the ability to effectively communicate across multiple organizational levels.
  • Fluency in English and Italian.
  • Proficiency in Microsoft Office and CRM software.

• Secondary Skills:

  • Fluency in English
  • Attention to Detail
  • Analytical Skills
  • Teamwork

We Offer

• Competitive starting salary: €30.000 - €30.000 EUR
• Health package
• Continuous training & support
• Career progression
• Employee Engagement initiatives
• Casual dress code
• Free parking

About the Company

At viagogo, we are proud of our multicultural and vibrant culture, innovative offices, and the newest technologies used. You can be a part of this exciting environment and show your talents. Once part of the team, you will have access to our wide benefits package.

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