Head of Country Operations ARG

About the Position

We are seeking a Head of Country Operations for Argentina to lead our iGaming brand's launch and growth. This role requires 3+ years of experience in senior roles within the region.

Responsibilities

• Full ownership of the launch, development, and scaling of the brand in Argentina from scratch.
• Full responsibility for the financial performance of the region, including NGR, profitability, acquisition efficiency, Bonus Cost, payment costs, and other key P&L drivers.
• Developing and executing the market entry, product, acquisition, retention, and monetization strategy for Argentina.
• Building the regional/brand/cross-functional team from scratch: defining the structure, hiring key roles, setting responsibilities and KPIs, and managing performance.
• Driving active audience growth through acquisition, conversion, retention, reactivation, and churn reduction.
• Managing key business metrics, including GGR, NGR, Deposits, FTD, Active Players, CAC, LTV, ROI, Bonus Cost, and payment performance.
• Defining regional product priorities based on player behavior, competitor analysis, and market specifics, including games, payments, promotions, CRM, loyalty, and VIP.
• Driving player retention, reactivation, loyalty, and VIP initiatives to increase player lifetime value and NGR.
• Working with Traffic teams on channel mix, budgets, acquisition economics, payback periods, and scaling priorities.
• Working with PSP teams to ensure relevant payment methods and optimize the end-to-end deposit and withdrawal experience.
• Coordinating cross-functional teams and ensuring delivery against regional business priorities.
• Monitoring competitors, player feedback, market trends, and the regulatory environment and translating insights into actionable initiatives.
• Establishing reporting, business processes, decision-making, and execution control for the region.

Requirements

• 3+ years of experience in a senior commercial, operational, Country Manager, Head of GEO, or Head of Brand role within the region.
• Proven experience launching and scaling iGaming products in Argentina, with a strong understanding of the local market, player behavior, and operations.
• Experience managing business and financial performance, including NGR, acquisition costs, Bonus Cost, operational costs, ROI, and profitability.
• Strong knowledge of local acquisition channels, payment solutions, competitors, customer communication channels, and retention specifics.
• Ability to define market entry and growth strategy and translate it into an actionable business roadmap.
• Proven experience building and managing teams from scratch, including hiring, defining responsibilities, KPIs, and performance management.
• Strong cross-functional leadership skills and ability to coordinate Product, Marketing, Traffic, Retention, Payments, Analytics, Support, Anti-Fraud, Legal, and Finance.
• Knowledge of regional legal and regulatory specifics and ability to assess business and operational risks.

Soft Skills

• Openness and honesty.
• Strong leadership and communication skills.
• High level of independence, ownership, and accountability for results.
• Ability to manage and prioritize multiple initiatives simultaneously.
• Strong business and analytical mindset.
• Result-oriented rather than process-driven approach.
• Ability to operate effectively in a zero-to-one environment.

We Offer

• An exciting and challenging role in a fast-growing group of companies, with the opportunity to work alongside a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance, and other business areas.
• A collaborative and inspiring work environment with passionate experts and leaders who foster a friendly culture and a success-driven mindset.
• Modern offices in Warsaw, Limassol, Kyiv, Almaty, and Yerevan, with the flexibility to work remotely or on-site while building valuable professional connections.
• Modern corporate equipment based on macOS or Windows, with additional equipment provided when needed.
• Paid vacation, sick leave, personal days, and additional days off.
• Corporate health insurance program to support your well-being.
• Employee referral program with bonus opportunities.
• Learning and development programs, including regular internal training, compensation for external education, and attendance at international professional conferences.
• Mentoring and coaching rewards program.
• In-house Travel Service.
• A wide range of internal activities, including an employee platform with quests, gamification, gifts, and company news, as well as RedCore clubs for movie, book, and pet lovers, and themed office events.
• Corporate events and team-building activities.

About the Company

PIN-UP is a fast-growing group of companies with a diverse team of professionals. We are committed to creating trends and fostering a friendly, success-driven culture. Our modern offices are located in Warsaw, Limassol, Kyiv, Almaty, and Yerevan, offering flexibility to work remotely or on-site.