About the Position

RSM EA Vacancy: Head of Managed Services

Location: Nairobi, Kenya

Date: June 23, 2026

Company Background

RSM (Eastern Africa) Consulting Ltd is a member firm of the RSM network, a world-leading provider of audit, tax, and consulting services to entrepreneurial growth-focused organizations globally. Founded in 2004, RSM EA has developed a powerful network of offices across East Africa, committed to the principle of THE POWER OF BEING UNDERSTOOD. This principle is rooted in RSM’s focus on collaboration, understanding, and providing relevant insights and solutions.

RSMEA clients range from growth-focused entrepreneurial businesses to leading multinational organizations across various sectors, operating nationally and across borders.

The Opportunity

We are seeking a Head of Managed Services to lead the establishment, growth, and operational management of a regional Managed Services division for RSMEA. The role is responsible for building a scalable, technology-enabled managed services platform that delivers outsourced accounting, payroll, statutory compliance, financial analysis, due diligence support, and business process services to clients across multiple jurisdictions.

The successful candidate will drive the digitization and automation of processes through the implementation of integrated systems, secure workflows, data processing capabilities, and client service platforms. The role requires both strategic leadership and strong operational execution capabilities.

Responsibilities

Develop and execute the Managed Services strategy aligned with the firm’s regional growth objectives
Build a scalable operating model capable of serving clients across East Africa and other international markets
Identify opportunities for automation, AI-enabled workflows, and process optimization
Position the firm as a leading provider of outsourced finance and compliance services
Design and implement a secure and integrated technology environment for managed services operations
Lead the deployment of cloud-based systems, workflow tools, ERP integrations, and client collaboration platforms
Drive digitization of accounting, payroll, compliance, and reporting processes
Establish dashboards, reporting tools, and operational analytics capabilities
Ensure strong cybersecurity, business continuity, and data protection standards
Establish service delivery standards, SLAs, and quality assurance procedures
Build standard operating procedures for all managed service functions
Oversee daily operations of the shared services/data processing center
Ensure efficient resource allocation and utilization across multiple service lines
Manage regional delivery teams and service managers
Build long-term client relationships with regional and international clients
Lead onboarding and transition of managed service engagements
Ensure timely delivery, accuracy, and client satisfaction
Support cross-border coordination for multinational clients
Develop budgets, pricing models, and profitability targets
Drive revenue growth and operational efficiency
Monitor utilization, margins, and productivity metrics
Support proposal development and business development initiatives
Ensure compliance with local statutory and regulatory requirements across jurisdictions
Maintain strong internal controls and risk management processes
Ensure confidentiality and protection of client data

Requirements

Technical Skills and Knowledge

Minimum 7 years’ experience in professional services, outsourcing, managed services, finance operations, or shared services environments
At least 3 years in a senior leadership role managing multi-functional operational teams
Proven experience establishing or scaling managed services/shared services operations
Strong experience implementing digitized finance or operational processes
Experience managing regional or cross-border service delivery
Experience working within accounting firms, consulting firms, BPOs, or financial shared services centers
Demonstrated success in process automation and operational transformation

Educational Background

Bachelor’s degree in Accounting, Finance, Information Systems, Business, Technology, or related field
Master’s degree (MBA, Finance, Technology, or Operations) is preferred
One or more of the following certifications is preferred: CPA, ACCA, CA, CISA, PMP, ITIL, Certified Data Analytics, or Digital Transformation

Skills and Competencies

We are looking for an individual who is highly organized and process-oriented with strong communication and relationship management skills, an entrepreneurial and growth-oriented mindset, strong problem-solving capability, and the ability to operate in a fast-changing environment.

Key competencies include:

Strategic thinking
Strong execution capability
Change management leadership
Regional stakeholder management
Commercial and business development skills
Managed services operations
Finance and accounting processes
Payroll and compliance systems ERP and workflow implementation
Process automation
Data analytics and reporting
Cybersecurity awareness
Cross-border operational management

We Offer

Opportunity to work with a leading global network
Be part of a dynamic and innovative team
Competitive compensation package
Professional development opportunities

About the Company

RSM (Eastern Africa) Consulting Ltd is committed to providing exceptional service to our clients and fostering a collaborative and inclusive work environment. If you meet the criteria for this role, and are inspired to build strong, collaborative, and lasting relationships with our stakeholders; gain a deep understanding of our clients' needs; ensuring every client benefits from tailored thinking and you resonate with our values; fill out your application by clicking HERE. The deadline for applications is Friday, 10th July 2026. Only shortlisted candidates shall be contacted.

By submitting your application for this position, you consent to the collection, processing, and storage of your personal data for recruitment purposes. Your information will be used by RSM Eastern Africa LLP and RSM (Eastern Africa) Consulting Ltd, solely to assess your suitability for the role and may be shared with relevant parties involved in the recruitment process. We are committed to protecting your privacy and will handle your data in accordance with applicable data protection laws. Your data will not be used for any other purpose and will be retained for no longer than necessary for the recruitment process.

Head of Managed Services

Job description