Head of Product Operations & Enablement (f/m/d)

About the Position

Head of Product Operations & Enablement (f/m/d)

• Remote Work
• Full-time
• Immediate Start

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JTL is one of the leading e-commerce platforms in the German-speaking market. Our product organization is entering its next chapter: a clear cloud strategy, an ambitious AI agenda, and a growing product team. As Head of Product Operations & Enablement, you will build and own the operational foundation this next chapter needs – the goal system, the tooling, and the enablement that makes every product manager better. This is a senior role for a strategic mind who is also a strong executor: hands-on in product, close to the teams, and measured on decision speed and the PM time you free up, not on process adherence.

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Responsibilities

• Build Product Operations & Enablement as a new function: its mandate, priorities, and roadmap for how the product org plans, decides, and learns; start as a team of one, build the systems yourself before you scale them.
• Own the planning and steering system of the product org – from quarterly planning to reviews and portfolio transparency – and design it to be light, fast, and decision-oriented, up to C-level.
• Build the goal system from the ground up: KPI and driver trees, outcome-oriented targets, and reporting that makes product progress visible to leadership and the board.
• Establish prioritization governance together with the VP Product: clear decision rights, consistent frameworks, and one portfolio view across all product areas.
• Raise PM craft across the team: develop our leveling and job architecture further and establish onboarding, coaching formats, and clear standards for what good discovery and delivery work looks like.
• Set up the product tooling and data stack (roadmapping, analytics, insights) and scale AI-enabled ways of working across the whole product org.
• Work closely with Engineering, Marketing & GTM – making sure product plans, launches, and go-to-market pull in the same direction.

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Requirements

• 8+ years in product management and/or product operations in B2B SaaS or complex product environments, several of them at or close to leadership level. You have seen from the inside what a well-run product org looks like.
• You have built or substantially professionalized a product operations function – portfolio steering, goal systems, team enablement – and can show what measurably changed as a result.
• PM craft credibility: you have worked as a product manager yourself or coached PMs hands-on, and you set standards that PMs respect.
• Strong facilitation and stakeholder skills up to C-level: you turn planning and reviews into decision forums, not ceremonies.
• Data literacy: you think in KPIs and driver trees, are comfortable with product analytics, and build reporting that people actually use.
• You use AI as a natural part of your own work and have concrete experience embedding AI into PM workflows (drafting, synthesis, analysis) – scaling this across the org is a core part of the role.
• A good working knowledge of German is a strong plus.

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We Offer

• Remote Work: Almost all colleagues work remotely. If you prefer to work in the office or are looking for a change, you can use any of our offices. We also look forward to seeing you on-site for workshops, training, or trade shows!
• Flexible Working Hours: With our trust-based working hours, you can shape your workday as it suits you best. Whether you are an early bird or a night owl – the important thing is that you reliably complete your tasks and coordinate well with your team.
• Workation: Working while others are on vacation? No problem! You can work from abroad for up to 180 days a year – with a few country-specific exceptions.
• Meal Allowance: Through Hrmony, you receive up to €112.50 net per month as a meal allowance – perfect for a healthy and delicious lunch break while working remotely.
• Ergonomic Workstation: We support you with a flat rate so you can design your ergonomic workstation in the home office according to your wishes.
• Cool Events: We love the "JTL Spirit"! Despite remote work, we celebrate our summer party, our Christmas party together with the entire JTL Group, and organize regular team events – for a real sense of community.
• Fitness & Sports Offers: Whether with the subsidized JobRad or discounted sports offers via EGYM Wellpass – with us, you stay fit!

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About the Company

We are looking for you to join JTL as Head of Product Operations & Enablement. Lead product org strategy, AI agenda, and team enablement in a remote-first role.

We look forward to your application!

A detailed application would be great, but for now, we are also happy about:

• Your CV
• Your salary expectations
• Your earliest start date

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Do you have any questions?

Your contact person at JTL:

Olga Ostashokova

email protected

Feel free to contact Olga if you have any questions about the position or the application process.

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Head of Product Operations & Enablement (f/m/d)