Head of Repair Center

About the Position

Head of Repair Center

Be part of something greener, conscious, and reasonable - join Breezy!

At Breezy, we’re changing the future of tech. As the #1 Trade-In and refurbishment company in Central, Southeastern Europe, and the Caucasus, we are given devices a second life and help build a more sustainable world through circular economy solutions.

We empower customers to exchange old gadgets, refurbish them, and bring them back to life-through our omnichannel experience.

Ready to make a difference? Let’s build the future together.

Location: Almaty, Kazakhstan

Responsibilities

• Manage the service center with the prospect of expanding the team to 10+ specialists
• Monitor KPIs, SLAs, defects, and returns
• Optimize processes, CRM knowledge
• Manage workload and repair priorities
• Monitor repair efficiency, productivity, and quality

Requirements

• 2+ years of experience managing a service center
• Experience working with CRM and accounting systems
• Ability to calculate service indicators and manage a team of 10+ specialists
• Proficient Excel
• Experience in implementing and managing KPIs and SLAs in a service department: repair times, quality, returns, staff workload.

Nice to Have

• Experience in smartphone and/or laptop repair

We Offer

• Join a rapidly growing international company with offices in 7 countries
• Tackle meaningful challenges, contribute your ideas, and shape company processes
• Enjoy opportunities for professional growth and career development
• Access a rich library of courses, trainings, and learning materials
• Receive your salary on time, with official employment from Day 1
• Paid annual leave
• Get exclusive employee discounts on premium tech products

About the Company

Breezy is a meeting place for professionals who want to achieve great things. Do you want to solve ambitious tasks, experiment, and develop a Trade-In service that has a global impact and helps to save our planet? Then we look forward to receiving your resume. Join us!