About the Position

Head of Support Services - Lebanon (Readvertised)

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About the Job

The Head of Support Services (HoSS) is operationally and strategically responsible for Finance, Human Resources, Logistics and Procurement, Administration, and IT. S/he oversees, develops, and provides strategic direction to his/her support areas. This role has a country focus (Lebanon) and ensures compliance to DRC procedures and guidelines within the country. The role contributes to the development of country strategies, which are translated into action plans and day-to-day tasks. The role provides support and/or technical guidance to country operations while overseeing country activities.

With senior-level management experience, you are expected to have a demonstrable successful track record of organizational development and resource mobilization and play a leadership role in developing and implementing country-specific strategies as well as improving operational systems, processes, and policies in support of DRC’s mission and values.

Previous experience in a Finance Manager/Director or similar role and/or a Finance-related qualification is highly recommended.

Responsibilities

Staff Management

Lead and manage the support managers (including people planning, performance, well-being, and development) whilst providing dotted technical line support to the wider country support team.
Work to build the capacity of the operational support staff throughout the operation through frequent in-service training sessions, mentoring support, and frequent visits to field offices.
Role model and lead the wider country program against DRC values, diversity and inclusion, as well as the code of conduct.

Support Services Management

Responsible for the strategic development, management, and implementation of the support operations as per DRC operational handbook. This includes developing and improving operational approaches, compliance, and systems, and supporting the Country Director to build and deliver effective and sustainable interventions.
Support the Country Director and the Senior Management Team in liaising with donors and authorities, especially as relates to issues of compliance, registration, and audit.
Ensure appropriate technical support is available to programs, in line with organizational priorities.
Provide strategic guidance to the HR/Admin department to develop and implement DRC’s HR policy in Lebanon. This includes providing strategic guidance for all staff management, career & development, recruitment, and induction process as well as appropriate stress management and care for Expatriates and National Staff.
Lead on DRC Lebanon annual master budgets and ensuring that monthly monitoring of expenditure informs management decision-making.
Lead on the effective implementation and adherence of organization and stakeholder financial regulations.
Overseeing the operationalization of the contextual/localized finance handbook.
Ensure the implementation of sustainable and robust supply chain and financial systems for efficient and effective support to all DRC programs and support services.
Ensure an efficient ICT Operating environment is in place to meet operational needs.

Operational Management

Responsible for maintaining and improving operational resource management in the mission, together with SMT, identifying both short-term and long-term resource needs and translating these into objectives and priorities for future DRC projects in Lebanon.
Responsible for leading the development and update of the resource management component of the Country Strategy, ensuring the Support Services facilitate the delivery of the strategy in line with DRC global policies and strategy.
Ensure that DRC retains and continually develops its operational capacity to provide rapid emergency response in particular within its procurement and HR systems.
Ensure that Lebanon operation complies with DRC Risk Management Framework, and operational Compliance Tools and processes are duly implemented. This includes the development of a risk management plan for the country that identifies the major financial and operational risks and implements a mitigation strategy.
Regular review and improvements to Country SOPs to ensure the internal control environment is strengthened as well as develop policies as required where gaps are noted.
Supervision, audits, and controlling and implementation of corrective actions related to DRC’s operational standards within the support area. This also includes ensuring the timely implementation of DRC’s internal audit and external audit recommendations and contextualizing HQ understanding of local challenges.
Participate as a member of the SMT in drafting project proposals, and on the use of resources according to budgets and policies.
Together with the Head of Programs, lead the mainstreaming of Project Cycle Management and partnership best practices throughout the organization.
Contribute to the delivery of DRC Lebanon’s localization strategy, development, and oversight of partnerships and ensure Support Services are fit for purpose to support equitable partnerships and capacity exchange.
Ensure that all administrative and legal-related systems are accurate and maintained, and that DRC Lebanon is legally compliant with Government of Lebanon directives and processes.
Contribute to the development and implementation of DRC’s global development initiatives.
As and when required, substitute the Country Director when requested (leaves, field visits, long meetings, etc.).

DRC Dynamics ERP System

Ensure ERP functionality is properly used by relevant staff.
Apply reports and data analytics from DRC Dynamics to improve overall performance.
Act as a heavy user for most of the Projects & Finance functionalities.

About You

Required

Minimum 7 years’ experience in a similar role in an international NGO.
4 years’ experience in people management with proven leadership skills.
Proven operational management experiences and capability, including in complex and emergency settings.
Proven significant financial, information, and systems management experience as well as in procurement and tender processes.
Understanding and experience of institutional fundraising.
Excellent communication, negotiation, and problem-solving capacities; with the ability to work flexibly in a diverse team in a dynamic environment, fostering a positive working environment.
Strong capacity building, facilitation, and presentation skills with the ability to collaborate, network, and negotiate in order to facilitate communication and support to staff, local partners, Governments, UN, donors, and other NGOs without losing sight of the strategic objective.
Strong organizational and planning skills with the ability to effectively manage multiple competing deliverables on varying timelines.
Experience working in an ERP system, including Supply Chain, Finance, and HR systems.
Full professional proficiency in English and Arabic.

Desirable

Strong organizational and planning skills with the ability to effectively manage multiple competing deliverables on varying timelines.
Experience working in an ERP system, including Supply Chain, Finance, and HR systems.

Languages

Full professional proficiency in English.
Full professional proficiency in Arabic.

We Offer

Contract length: 1 year.
Band: Management - E1.
Designation of Duty Station: Beirut - Lebanon.
Start date: ASAP.

Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for national and expatriate employees.

Application Process

All applicants must upload a cover letter and an updated CV (no longer than four pages) in English. Applications sent by email will not be considered.

Closing date for applications: October 22, 2026.

For further information about the Danish Refugee Council, please consult our website drc.ngo.

About the Company

Founded in 1956, DRC Danish Refugee Council is Denmark’s largest, and a leading international NGO. We have continuously been ranked as one of the best NGOs in the world - and are one of the few with a specific expertise in forced displacement. In over 30 countries, we protect, advocate, and build sustainable futures for refugees and other displacement-affected people and communities.

By working in DRC, you will be joining a global workforce of over 6,000 employees. We pride ourselves on our:

Professionalism, impact & expertise.
Humanitarian approach & the work we do.
Purpose, meaningfulness & own contribution.
Culture, values & strong leadership.
Fair compensation & continuous development.

DRC’s capacity to ensure the protection of and assistance to refugees, IDP’s, and other persons of concern depends on the ability of our staff to uphold and promote the highest standards of ethical and professional conduct in relation to DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse, and harassment. DRC conducts thorough and comprehensive background checks as part of the recruitment process.

Danish Refugee Council is an equal opportunity employer and we consider all applicants based on individual merit and qualifications, regardless of personal characteristics or attributes. We are committed to increasing the diversity of our workforce, aiming for a 50% balance of men and women in management roles and ensuring that at least 50% of management roles are filled by national staff. We recognize that a diverse and inclusive team is crucial for achieving our organizational goals and making a positive impact on the communities we serve.

Head of Support Services - Lebanon

Job description