Head of Transport Operations

About the Position

We are seeking a Head of Transport Operations to manage our fleet and last mile delivery operations, ensuring timely and efficient deliveries.

Responsibilities

A. Fleet

• Budget and Cost Planning: Plan the budget and costs of the fleet and take full financial responsibility (P&L) for the area.
• Fleet Team Coordination: Coordinate the work of the fleet team and oversee operations: maintenance, service, and vehicle availability.
• Fleet Ownership Model: Develop a target fleet ownership model (leasing, long-term rental, purchase of used vehicles, hybrid model with coordinators) and present strategic recommendations to the management.
• Vehicle Operation Processes: Design vehicle operation processes and standards, including a co-responsibility model for coordinators and drivers for damages and road incidents.
• Fleet Work Instrumentation: Instrument the work of the fleet area to improve vehicle control, including the implementation of an alert system (fuel consumption, speed, engine RPM, driver-vehicle-route assignment) and consolidation of fleet data into a coherent ecosystem.
• Operational Compliance: Ensure operational compliance with customer quality requirements (e.g., maintaining temperature during transport, delivery timeliness) to minimize contractual penalties.
• Contract Negotiation and Management: Negotiate and manage contracts with suppliers: lessors, service providers, insurers, and strategic partners.

B. Last Mile

• Operational Efficiency: Ensure the smooth operation of logistics operations in the last mile area and at cross-docks (receiving deliveries, unloading, quantity and quality control) through process improvement and execution.
• Last Mile Area Reorganization: Organically reorganize and coordinate the work of the last mile area-defining roles, areas of responsibility, and KPI indicators for individual functions.
• Quality Improvement: Strive for continuous improvement in quality indicators-proposing and implementing corrective actions (e.g., reducing recurring non-deliveries, reducing warehouse shortages).
• Operational Best Practices: Identify and scale good operational practices between branches and raise standards in hubs achieving lower results.
• Regional Coordinator Collaboration: Collaborate with independent and internal regional coordinators and develop cooperation models (rental agreements, coordinator agreements).

C. Operational Coordination and Structure Development

• Leadership Competency Building: Build and develop the competencies of operational leaders in both areas (Fleet, Last Mile).
• Priority Setting: Define operational priorities, objectives, and KPI indicators for executive teams and verify their implementation.
• Operational Communication: Ensure smooth operational communication with coordinators and drivers, including improving communication channels and tools.

D. Cross-Departmental Cooperation and Reporting

• Middle Mile Collaboration: Close cooperation with the Middle Mile area to ensure the fluidity of the entire supply chain-from warehouse to end customer.
• Sales Support: Operational support in the implementation of transport service sales agreements and cooperation with the commercial department in setting SLA conditions for new customers.
• Periodic Reporting: Periodic reporting of results (KPI) of both areas to the management and conducting operational reviews with the management team.
• Strategic Goal Monitoring: Monitor, plan, and oversee the achievement of the company's strategic goals in the transport area.

Requirements

• Experience in managing large-scale logistics or transport operations (preferred: Last Mile, e-commerce, FoodTech, or delivery).
• Experience in managing a vehicle fleet (at least several dozen to several hundred units) and practical knowledge of tools supporting fleet processes.
• Documented successes in building processes and coordinating teams in a dynamically changing operational environment.
• Ability to build logistics processes from scratch.
• Experience in budget and financial result management (P&L).
• High analytical skills and the habit of making decisions based on data.
• Experience in negotiating commercial contracts (leasing, services, insurance, B2B agreements with subcontractors).

We Offer

• MultiSport card: You receive preferential conditions for yourself and your loved ones.
• Paid break during service: You benefit from a paid break and flexible working hours, allowing you to handle personal matters during the day.
• Team and company integration events: You integrate with your team and the entire company during outings and events, because we build good relationships not only at work.
• Luxmed medical care: You and your family gain access to comprehensive medical care, from tests to hospital treatment, on attractive pricing terms.
• Life insurance on preferential terms: You and your loved ones can benefit from insurance protection, the cost of which depends on the selected option and your position.
• Discount on meal box catering: Lorem ipsum
• Charity activities: You can help others by participating in individual volunteering or company-organized initiatives.

About the Company

At Dietly, we care that every person going through the recruitment process feels that they were able to fully demonstrate their skills, competencies, and potential.

We believe that our strength comes from the uniqueness of each person and mutual respect and openness to diversity. We invite everyone to apply, regardless of age, gender, degree of ability, family situation, religion, sexual orientation, nationality, etc. If you want to know more about our equal and inclusive approach, read our Equality Policy.

Apply

Apply for the Head of Transport Operations position at Dietly today!