Healthcare Inbound Customer Service Agent - Remote

About the Position

Healthcare Inbound Customer Service Agent - Remote

This is a remote position open to any qualified applicant in the United States. Our Cognizant leadership team, working with our client, is currently seeking experienced healthcare individuals to perform the following duties and work as part of our established Health Care Inbound Customer Service team. The full-time position is 100% Remote working a day shift. We are seeking highly motivated Health Care Customer Service Professionals, preferably with a call center background, that enjoy a fast-paced environment.

Responsibilities

• Address the needs of inbound callers according to the established call flows and work processes as supplied by the client and in accordance with accepted coverage guidelines, ensuring all mandated government and state regulations are consistently met.
• Know when to reach out to internal partners and when/how to internally refer issues ranging from claims, provider searches, location of resources, obtaining an interpreter, processing billing payments, referring enrollment issues, and helping callers understand benefits.
• Maintain professionalism while working within documentation guidelines, on proprietary software, utilizing dual screens and multiple applications.
• Check two email accounts daily and stay up to date on call handling resources through continual document review and completion of mandated knowledge checks as assigned.
• Live-document all caller interactions in accordance with Quality Assurance Guidelines and maintain an average monthly rating as defined for the site.
• Adhere to the slated schedule and be either on a call, or readily waiting for a call to maintain minimum Production and Adherence standards.
• Demonstrate exceptional attention to detail and willingness to learn, adapt, and interact with individuals who may be angry, frustrated, or calling in to complain while helping to ease the abrasion between the member and the plan.
• Ability to work overtime and/or a flexible schedule based on business, client, and/or account needs.
• Other duties as assigned.

Requirements

• High School Diploma or GED (Proof will be REQUIRED)
• Minimum of 2 years of previous customer service in Health Care (Call Center Preferred)
• Knowledge of professional telephone etiquette and soft skills
• Analytical and problem-solving skills
• Proficiency in Microsoft Office Suite – Word and Excel (REQUIRED)
• Demonstrated experience in using dual monitors, multiple applications, and phones simultaneously.
• Excellent written and verbal communication skills.
• Ability to meet deadlines and work under pressure.
• Excellent time management and organizational skills.
• Accurate keyboard skills and proven ability to enter data at a required speed.

We Offer

• Competitive salary between $17.00 - 19.00 per hour, depending on experience and other qualifications.
• Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
• Benefits include Medical/Dental/Vision/Life Insurance, Paid holidays plus Paid Time Off, 401(k) plan and contributions, Long-term/Short-term Disability, Paid Parental Leave, and Employee Stock Purchase Plan.

About the Company

Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process, and engineering expertise enable us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes, and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Note: Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.