Inbound Customer Sales Specialist

About the Position

Join Lime Vizio Inc: Your Floral and Gifting Adventure Begins Here!

Lime Vizio Inc has been delivering beautiful flowers and heartfelt gifts since 2010. We take immense pride in being a trusted leader in online floral and gift retail, serving customers across the US and Canada. Our commitment to quality, innovation, and dependability has made us a gifting powerhouse, with brands like Blossom Flowers, Sunny Flowers, and Gift on Schedule under our umbrella. At Lime Vizio, we foster an entrepreneurial spirit and a culture that values collaboration, superior service, and continuous innovation.

Responsibilities

As an Inbound Customer Sales Specialist, you'll be the primary point of contact between our business and our valued clientele. Your mission is to ensure that our customers have exactly what they need, including discovering and anticipating what they may want, and enticing prospective customers to explore our offerings. Your responsibilities will include:

• Managing sales, including but not limited to:
  • Processing orders efficiently
  • Creating tasks for further checks, if necessary
  • Upselling by offering premium arrangements and enticing add-ons
  • Addressing and resolving basic customer service calls, such as updating information, checking order status, and modifying special instructions
  • For funeral orders, searching for obituaries and visitation/service times of the deceased

Requirements

• High school graduates with at least 1 year of experience in the customer service field are preferred
• Must be willing to work a rotating graveyard shift
• Ability to thrive in a fast-paced, agile environment with strong critical thinking and problem-solving skills
• Quick adaptability, excellent communication (both written and verbal), and a proactive, positive attitude
• Typing speed of at least 30 words per minute
• Preference will be given to candidates with prior support and customer service experience

Technical Requirements

• Desktop or laptop with at least an i3 or i5 processor, 8 GB RAM, and a CPU clocked at 2.0 GHz or higher
• USB headset with noise cancellation capabilities
• Wired internet connection with a minimum download speed of 20 Mbps including back-up internet

We Offer

• Salary: $3 per hour
• Prorated 13th-month pay
• Performance incentives (details to be discussed during training)

About the Company

LIME VIZIO is an e-commerce technology company focused on providing product development and services support on multiple processes, domains, and technologies.

At Lime Vizio, we're excited to have you on board for this fantastic opportunity. Join us in making our customers' special moments even more extraordinary with our stunning flowers and thoughtful gifts.

Apply today!