Job Description, Responsibilities & Requirements
About the Role
Inbound Customer Sales Specialist
Are you ready to be the bridge between our fantastic products and our cherished customers?
As a Sales Representative at Lime Vizio, you'll be the primary point of contact between our business and our valued clientele.
Your Mission: Ensure that our customers have exactly what they need including discovering and anticipating what they may want, and entice prospective customers to explore our offerings. You'll wear many hats, from answering customer inquiries to staying ahead of our competition, all while nurturing positive customer relationships and seeking out fresh sales opportunities.
Responsibilities
Your responsibilities will include:
- Managing Sales, including but not limited to:
- Processing orders efficiently
- Creating tasks for further checks, if necessary
- Upselling by offering premium arrangements and enticing add-ons
- Addressing and resolving basic customer service calls, such as updating information, checking order status, and modifying special instructions
- For funeral orders, searching for obituaries and visitation/service times of the deceased
Requirements
- Desktop or laptop with at least an i3 or i5 processor, 8 GB RAM, and a CPU clocked at 2.0 GHz or higher
- USB headset with noise cancellation capabilities
- Wired internet connection with a minimum download speed of 20 Mbps including back-up internet
- High school graduates with at least 1 year of experience in the customer service field are preferred
- Must be willing to work a rotating graveyard shift
- Ability to thrive in a fast-paced, agile environment with strong critical thinking and problem-solving skills
- Quick adaptability, excellent communication (both written and verbal), and a proactive, positive attitude
- Typing speed of at least 30 words per minute
- Preference will be given to candidates with prior support and customer service experience
Compensation
- Salary: $3 per hour
- Benefits:
- Prorated 13th-month pay
- Performance incentives (details to be discussed during training)
At Lime Vizio, we're excited to have you on board for this fantastic opportunity. Join us in making our customers' special moments even more extraordinary with our stunning flowers and thoughtful gifts.
Apply today!