About the Position

We're seeking an Instructional Designer to create clear training content for product changes at Tabby, based in Cairo, Egypt.

Role Overview

We’re on the lookout for an Instructional Designer who can turn complex product changes into crystal-clear, agent-friendly training. You’ll work closely with Product, CX Ops, and Training teams to ensure agents are prepared for new features, policy changes, and process rollouts. This role is a critical bridge between Product Readiness and training content execution.

Responsibilities

Design end-to-end programs and learning journeys - from learning objectives and content sequencing to practice, assessment, and reinforcement.
Break down complex product updates and processes into simple, engaging learning content, including slides, facilitator guides, eLearning, job aids, simulations, videos, and walkthroughs.
Create practical, scenario-based learning that helps agents apply knowledge to real customer situations.
Partner with the Product team to stay ahead of upcoming releases and turn feature changes into digestible training content.
Co-create with Trainers and SMEs to make sure learning is accurate, practical, and facilitator-ready.
Keep the Content library and training materials tidy, consistent, and aligned with our voice and tools.
Use learner feedback, assessment results, QA insights, and operational data to continuously improve content.

Requirements

Excellent written English and Arabic, with strong editing, formatting, and content structuring skills.
At least 2 years of experience in instructional design and eLearning creation.
Hands-on experience with learning and design tools such as Figma, Canva, Articulate Rise/Storyline, Google Slides, and LMS platforms.
Able to work independently and take ownership of projects with minimal guidance, from turning raw or incomplete inputs (Slack threads, product specs, SME inputs) into clear briefs, identifying gaps, and delivering the final learning solution.
Strong writing and visual storytelling skills, with the ability to make complex information simple and easy to understand.
Hands-on experience using AI models and digital tools to automate and scale L&D work, including quizzes, assessments, content creation, and other learning workflows. Able to identify opportunities to use technology to make learning faster, more scalable, and more effective.
Comfortable working cross-functionally, especially with Product, Tech, and Operations teams.

Portfolio required: Candidates should be able to demonstrate previous instructional design work, including examples of curriculum design, training materials/eLearning, and visual learning design.

Preferred Qualifications

3+ years overall in L&D, CX enablement, or content design (minimum 2 years in instructional design).
Bonus if you’ve worked in CX, product, or tech startups.
Bonus If you have experience with knowledge bases (like Notion, Zendesk, Helpjuice).
Experience collaborating with training, QA, compliance, or product teams.
Experience supporting multilingual teams or agents with limited English proficiency is a plus.

We Offer

Competitive salary
Opportunity to work in a fast-growing fintech company
Professional development opportunities
Collaborative and dynamic work environment

About the Company

Tabby creates financial freedom in the way people shop, earn, and save, by reshaping their relationship with money. The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA, and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores. Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest, and fastest-growing app of any fintech in the GCC region. Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.

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Contact Information

Department: Training and Quality

Employment Type: Full Time

Location: Egypt

Workplace type: Onsite

Reporting To: [email protected]

View all opportunities at Tabby

Instructional Designer

Job description