Intern - Customer Service Representative

About the Position

Our Customer Operations Team is looking for a talented intern in business, marketing, finance, or similar field studies to join our team in our Sofia office. The successful candidate will be spending a full academic year with us and will work directly with account managers and a multinational team of Customer Service Operators worldwide. Position can be full time or part time.

Responsibilities

• Customer facing contact fully responsible for handling all requests in relation to order placement, fulfillment, and forecasts.
• Develop and maintain strong business partnerships with customers, sales, planning, and operation teams with proactive collaboration and communication.
• Proactively monitor and communicate changes in customer demand to avoid supply disruptions or excess inventory.
• Manage escalations effectively by engaging/leading discussions to achieve resolution.
• Follow business controls per policies and procedures ensuring audit compliance.
• Global understanding of customer demands, processes, and supply chain needs.
• Support the team with ongoing projects, e.g., system integration.
• Support in an administrative/reporting function internally and externally.
• Support to enable sales to focus on design and customer-facing activities. Coordinate with sales team members to ensure goals/KPIs are met.

Requirements

• Studies in business, marketing, or a similar field.
• Good team player with the ability to work in teams with a proactive approach.
• Ability to adapt to change in a fast-paced environment with good resilience to stress.
• Strong analytic and quantitative skills, ability to determine trends and propose solutions.
• Advanced command of English both spoken and written. Demonstrating clear and concise written and verbal communication to internal and external stakeholders.
• Must be able to work independently and with strong problem-solving skills.
• Strong MS Excel skills along with other MS Office products.
• Familiarity with SAP, Model N, Salesforce, or Power BI is an added advantage.

We Offer

• Opportunity to launch and advance your career in technical and business roles across four Product Groups and various corporate functions.
• Make a real impact by developing innovative products and solutions to meet our global customers' evolving needs and help make people’s lives easier, safe, and secure.
• Maximize your performance and wellbeing in our flexible and inclusive work environment. Our people-first culture and global support system, including the remote work option and Employee Resource Groups, will help you excel from the first day.

About the Company

Renesas is an embedded semiconductor solution provider driven by its Purpose ‘To Make Our Lives Easier.’ As the industry’s leading expert in embedded processing with unmatched quality and system-level know-how, we have evolved to provide scalable and comprehensive semiconductor solutions for automotive, industrial, infrastructure, and IoT industries based on the broadest product portfolio, including High Performance Computing, Embedded Processing, Analog & Connectivity, and Power.

With a diverse team of over 21,000 professionals in more than 30 countries, we continue to expand our boundaries to offer enhanced user experiences through digitalization and usher into a new era of innovation. We design and develop sustainable, power-efficient solutions today that help people and communities thrive tomorrow, ‘To Make Our Lives Easier.’

Renesas Electronics is an equal opportunity and affirmative action employer, committed to supporting diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by law. For more information, please read our Diversity & Inclusion Statement.

We have adopted a hybrid model that gives employees the ability to work remotely two days a week while ensuring that we come together as a team in the office the rest of the time. The designated in-office days are Tuesday through Thursday for innovation, collaboration, and continuous learning.