INTERN | CUSTOMER SUCCESS III MG

About the Position

INTERN | CUSTOMER SUCCESS III MG

Belo Horizonte, MG

Pioneiros, mudamos o mercado ao lançar o primeiro banco digital do Brasil e seguimos criando tendências com tecnologia de ponta. Evoluímos para um Super App Financeiro Global, com soluções completas e inovação de primeira. Aqui, o trabalho tem propósito: construir oportunidades reais, transformar a vida das pessoas e o mercado financeiro. Esse é o nosso Jeito Inter de Fazer. Se você quer fazer parte dessa mudança e deixar um legado, seu lugar é aqui.

Vem ser Sangue Laranja.

Get to Know Inter

As pioneers, we transformed the market by launching Brazil’s first digital bank and continue to shape the future with cutting-edge technology.

We have evolved into a Global Financial Super App, delivering complete solutions and leading innovation. Here, work has purpose: creating real opportunities, transforming people’s lives, and reshaping the financial market.

This is the Inter way of making things happen. If you want to be part of this transformation and leave your mark, your place is here.

Become Sangue Laranja.

Mission of the Role

You will be part of our Customer Experience (CX) team and will work directly in the journey of our users, with the mission of being the guardian of the experience, reversing negative scenarios and ensuring the satisfaction, success, and loyalty of each client who trusts Inter.

Daily Responsibilities

• Act on the front line of customer service in critical and high-friction situations, through Voice, WhatsApp, and Email channels.
• Analyze and investigate cases of detractors, seeking the root cause of their dissatisfaction to propose the best solution.
• Apply solutions and circumvent complex situations to reverse negative experiences, always with a focus on quality and empathy.
• Collaborate with internal teams, such as Product, Technology, and Operations, to ensure the complete resolution of demands.
• Record feedback and insights for the continuous improvement of our processes, products, and services.

Requirements

Required:

• Enrolled in higher education in Administration, Communication, Public Relations, Marketing, or related areas.
• Excellent verbal and written communication skills, with a focus on clarity, objectivity, and empathy.
• Resilience, proactivity, organization, and critical thinking to handle challenging situations.
• Genuine enjoyment of interacting with people and having a problem-solving mindset.
• Availability to work on-site at our office in Belo Horizonte.
• Availability to work in the morning shift.

Desirable:

• Previous experience in customer service, customer support, customer success, or sales.
• CPA-10 or CPA-20 certification.
• Experience with CRM tools, such as Salesforce.
• Intermediate level of English or Spanish.

Benefits

• Competitive scholarship.
• Life insurance.
• Wellhub (formerly Gympass).
• Inter Running Group.
• CARE4U Space (Belo Horizonte): self-care services with exclusive values, decompression area, and games.
• Duo Gourmet.
• Inter Platinum Card.

Selection Process Steps

• Resume screening;
• Initial screening (initial approach to align expectations about the job);
• Assessments;
• Interview with the Talent Team;
• Technical test (when necessary);
• Interview with leadership;
• Job Offer.

About the Company

We are pioneers, transforming the market by launching Brazil’s first digital bank and continuing to shape the future with cutting-edge technology. We have evolved into a Global Financial Super App, delivering complete solutions and leading innovation. Here, work has purpose: creating real opportunities, transforming people’s lives, and reshaping the financial market. This is the Inter way of making things happen. If you want to be part of this transformation and leave your mark, your place is here.

Become Sangue Laranja.