IT Customer Success Specialist (język angielski) / Specjalista/-ka ds. Obsługi Klienta (język angielski)

About the Position

IT Customer Success Specialist (język angielski) / Specjalista/-ka ds. Obsługi Klienta (język angielski)

• Na miejscu, Zdalnie
• Jelenia Góra, dolnośląskie, Polska

About the Role

Working in this position, you will be responsible for:

• Being an IT Specialist in our Customer Success department, working in a 24/7, 3-shift system, supporting clients from over 170 countries worldwide.
• Solving configuration issues for our software users.
• Providing pre-sales and post-sales support to our clients in English and Polish via phone, email, and remote sessions.

Requirements

• Experience in business customer support (email, phone, remote sessions).
• Analytical thinking and problem-solving skills.
• Positive energy, diligence, and commitment.
• Excellent interpersonal and teamwork skills.
• Effective time management and technical aptitude.
• Proficiency in computer use, Windows operating systems, Microsoft Office, and general IT concepts such as email, internet, and computer networks.
• Advanced proficiency in English, both spoken and written.
• Knowledge of Exchange Server, Active Directory, SharePoint, OneDrive, and Microsoft business applications is a plus.

We Offer

• Office work in Wrocław or Jelenia Góra, or remote work for candidates from other regions of Poland.
• Initial training to prepare you for working with Microsoft server platforms and to familiarize you with our applications.
• Work with the latest Microsoft tools and technologies.
• Engaging and challenging tasks with commercial applications used by over 140,000 companies in 170+ countries.
• Opportunities for self-development and continuous improvement of your skills.
• Relocation package for those who wish to move to Jelenia Góra.
• A unique work environment that maintains a direct and friendly corporate culture.
• Working in one of the most beautiful locations in Poland, offering various sports and activities.
• Additional benefits: subsidy for Multisport card, Medicover, group employee insurance, medical package, free Polish apples, Colombian bananas and candies, team-building events, pizza days, pâté Thursdays, and a life role in the film #HRejterów.

Please note, due to the high number of applications we receive, we only inform candidates whose CVs are qualified for the next stages of recruitment about the reasons for not accepting their application. Regardless, if your CV is not qualified for the next stages, you will receive an email notification from us.

Company

CodeTwo is a company that values its direct and friendly work culture. Our office in Jelenia Góra is located in one of the most beautiful places in Poland, offering a perfect environment for various sports and activities. We believe in providing our employees with a comprehensive benefits package and opportunities for personal and professional growth.