IT Customer Success Specialist (język niemiecki) / Specjalista/-ka ds. Obsługi Klienta (język niemiecki)

About the Position

IT Customer Success Specialist (język niemiecki) / Specjalista/-ka ds. Obsługi Klienta (język niemiecki)

• Na miejscu, Zdalnie
• Jelenia Góra, dolnośląskie, Polska
• Customer Success

Job Description

At CodeTwo, we are looking for a dedicated IT Customer Success Specialist fluent in German to join our team in Jelenia Góra, Poland, or remotely. This role involves providing pre- and post-sales support to our clients.

Responsibilities

• Serve as an IT Specialist in our Customer Success department, working in shifts from Monday to Friday (starting between 8:00 and 10:00, depending on the work schedule), with the possibility of working one weekend per month in the future.
• Resolve configuration issues for users of our software.
• Provide pre-sales and post-sales support to our clients in German and Polish via phone, email, and remote sessions.

Requirements

• Experience in business customer support (email, phone, remote sessions).
• Analytical thinking and problem-solving skills.
• Positive energy, diligence, and commitment.
• Excellent interpersonal skills and teamwork abilities.
• Effective self-organization and technical proficiency.
• Proficiency in computer operation, Windows operating systems, Microsoft Office, and general IT topics such as email, internet, and computer networks.
• Advanced proficiency in German, both spoken and written.
• Knowledge of Exchange Server, Active Directory, SharePoint, OneDrive, and Microsoft business applications is a plus.

We Offer

• Office work in Wrocław or Jelenia Góra, or remote work for those from other regions of Poland.
• Initial training to prepare you for working with Microsoft server platforms and to help you navigate our applications with ease.
• Work with the latest Microsoft tools and technologies.
• Engaging and challenging tasks with commercial applications used by over 140,000 companies in 170+ countries worldwide.
• Opportunities for self-development and continuous skill enhancement.
• Relocation package for those wishing to move to Jelenia Góra.
• A direct and friendly work culture, ideal for those who prefer a quieter corporate environment.
• Working in one of the most beautiful places in Poland, offering diverse sports and activities.
• Additional perks: subsidy for Multisport cards, Medicover, group employee insurance, medical package, free Polish apples, Colombian bananas and candies, team-building events, pizza days, pâté Thursdays, and a life role in the film #HRejterów.

Please note, due to the high number of applications we receive, we only inform candidates whose CVs are qualified for the next stages of recruitment about the reasons for not accepting their application. Regardless, if your CV is not qualified for the next stages, you will receive an email notification from us.

About the Company

CodeTwo is a company that values its direct and friendly work culture and offers a range of benefits to its employees. We are committed to providing a supportive and engaging work environment.