IT Integration HelpDesk Agent

About the Position

MEEST INTERNATIONAL is a team of professionals who create advanced cross-border solutions and delivery automation tools for foreign e-commerce platforms. We are proud of our long-term cooperation with well-known brands such as iHERB, ANSWEAR, NOTINO, and LPP, which owns the brands: RESERVED, HOUSE, SINSAY, and many other well-known companies.

We are now consolidating our local presence in the Czech Republic/Slovakia. Under the leadership of the Country Manager, we are assembling a dynamic team that will anchor our next phase of growth in the region.

We’re looking for a responsible candidate for the IT Integration HelpDesk Agent position who will be responsible for providing technical support in the area of IT systems integration and handling user requests related to the ongoing operation of IT systems. This role combines technical expertise with communication and customer service skills for both internal and external clients. The agent supports implementation processes, ensures the continuity of IT services, and monitors the correct functioning of integrations between systems.

The agent will be specifically responsible for supporting the integration process between the MWL system and the systems of business clients and local integrators. A critical aspect of the role includes the ongoing handling of the integration ticket queue and active resolution of issues. Advanced knowledge of REST API is essential for this position.

Responsibilities

• Handling HelpDesk tickets related to errors, incidents, and inquiries concerning system integrations.
• Analyzing and diagnosing technical issues reported by end-users.
• Collaborating with development teams, business analysts, and external vendors to promptly resolve problems.
• Monitoring the performance of system integrations (e.g., API, EDI, ESB) and responding quickly to irregularities.
• Providing technical support during the implementation of new system and integration solutions.
• Supporting the integration of the MWL system with external business clients and local integrators.
• Managing and maintaining the integration request queue, ensuring timely and effective resolution.
• Creating and updating technical documentation and user manuals.
• Proposing improvements in automation and optimization of integration processes.
• Maintaining a high level of service quality and user satisfaction.

Requirements

• Education in a technical field with a focus on IT.
• Experience in HelpDesk or IT technical support environments will be a plus.
• Advanced knowledge of REST API and practical experience in working with API-based integrations.
• Knowledge of systems integration topics (SOAP, EDI, etc.).
• Ability to analyze logs and familiarity with monitoring and diagnostic tools.
• Knowledge of operating systems (Windows/Linux) and databases (e.g., SQL).
• Strong communication skills, teamwork, and problem-solving abilities.
• Good command of English (spoken and written).

Nice to Have

• Experience with tools such as Jira, Confluence, ServiceNow, or similar.
• Basic programming knowledge (e.g., Python, JavaScript).
• Experience working in an international environment.

We Offer

• Employment contract or B2B cooperation.
• Hybrid or remote work mode (depending on location).
• Opportunities for professional development and participation in technical training.
• Cooperation with a fast-growing international logistics company.
• Benefits package.
• IT students preferred.

At Meest International, we are strengthening our presence in the Czech Republic/Slovakia – and this is your opportunity to contribute to a project with real impact. If you’re ready to take on a key role in shaping the future of cross-border deliveries, write to us at [email protected]. Let’s talk about how we can grow together.