IT Product Lead CS Management

About the Position

We are seeking an IT Product Lead for CS Management with 5-8 years' experience to manage SAP modules and systems in Hamburg or remotely.

Responsibilities

• Driving the lifecycle management of the assigned SAP modules and systems in scope, management of all changes, validation activities including documentation, external implementation, and service partners.
• Must have a deep understanding of customer support and repair processes such as Case and complaint management, service order processing, warranty and contract handling, returns and repairs, as well as customer interaction history.
• Communication with business architects (BAs), shaping the demand pipeline, delivering solutions, and managing the change backlog.
• Involves gathering and prioritizing requirements, translating business needs into technical specifications, and ensuring alignment between business goals and IT capabilities.
• Facilitates discussions on solution design, implementation, and continuous improvement, working closely with other technical teams (e.g., Solution Architects, Enterprise Architects) and suppliers to maximize product value.

Requirements

Must-haves

• Deep understanding of the end-to-end lifecycle of IT products, from ideation and requirements gathering through development, deployment, and ongoing support.
• Requirements Engineering: Ability to translate business needs into clear, actionable technical requirements for IT teams.
• Solution Architecture Awareness: Familiarity with IT architecture principles, integration patterns, and how products fit within the broader technology landscape.
• Business Intelligence & Data Analysis: Proficiency in using reporting and analytics tools to generate insights, track product performance, and inform decision-making.
• Process Optimization: Experience in identifying opportunities to streamline and automate IT processes, improving efficiency and reducing manual effort.
• Risk & Compliance Management: Understanding of IT risk assessment, mitigation strategies, and compliance with relevant standards (e.g., ITIL, ISO, GDPR).
• Agile & DevOps Practices: Knowledge of agile methodologies (Scrum, Kanban, SAFe) and DevOps principles to facilitate iterative development and continuous delivery.
• Technical Communication: Ability to communicate complex technical concepts clearly to both technical and non-technical stakeholders.
• Vendor & Tool Evaluation: Experience in assessing, selecting, and managing third-party IT solutions and vendors.
• Change & Release Management: Familiarity with change management processes and tools to ensure smooth deployment and adoption of IT solutions.

Experience

• Minimum 5–8 years’ experience in IT product management, business analysis, or a comparable role.
• Good knowledge of ITIL, ITSM, project management, and risk management.
• Strong problem-solving, critical thinking, and communication skills.
• Experience with product lifecycle management and agile methodologies such as SCRUM and SAFe.
• Ability to communicate technical concepts to non-technical stakeholders.
• Management experience.
• Lead cross-functional teams to deliver product goals.
• Coordinate resources and manage competing priorities.
• Make decisions on feature prioritization and timelines.

We Offer

• Opportunity to work with a leading company in the IT sector.
• Flexible working arrangements (Hamburg / Remote).
• Competitive compensation package.

About the Company

SOLCOM GmbH is a leading provider of IT solutions and services, dedicated to delivering innovative and efficient products to our clients. We value teamwork, continuous improvement, and professional growth.