JR-212901 IT Support Specialist

About the Position

Hello, our name is Customertimes, but you can call us CT. We are a global digital engineering, product development, and technology consulting company. Headquartered in New York, we have a team of 1000+ experts working across 65+ countries.

We're looking for an IT Support Specialist to provide first-level online and desk-side support to our corporate users, resolving issues related to computers, software, hardware, peripherals, and networks.

Responsibilities

• Provide online and desk-side problem resolution support for all corporate users of computers, software, hardware, peripherals, and networks;
• Grant access, change, and reset passwords;
• Learn all internal business applications and provide general PC/Network support (1st Level) and general application support to a distributed user base;
• Serve as the initial point of contact for troubleshooting hardware/software PC problems;
• Identify, troubleshoot, resolve, and escalate issues related to desktop computer hardware, software, and related equipment installation and configuration;
• Identify, troubleshoot, resolve, and escalate issues related to local area network and phone equipment;
• Log all calls and activities accurately in a tracking system;
• Take on special projects and additional duties as assigned.

Requirements

• 1+ year of experience performing level 1 help desk support as part of a corporate help desk/IT team;
• Basic technical certification (A+, networking, MCP, etc.);
• Strong customer service skills, a can-do attitude, and good follow-through skills;
• Willingness to work with Jira;
• Keen interest in and ability to learn new software and hardware;
• Advanced knowledge of desktop computer hardware and software, including Microsoft Office;
• Experience with a variety of platforms and systems, including Microsoft Windows 10 and Apple (Mac), is preferred;
• Advanced knowledge and experience with networking technologies (TCP/IP) and associated wiring;
• Proven analytical and problem-solving skills;
• Ability to work well with others in a team environment requiring minimal supervision;
• Good written and verbal communication skills in English and Russian.

We Offer

If you're looking to contribute to global projects, grow your skills, shape the way you work, and be part of a connected international community - Customertimes is the place to build your next career chapter. Are you ready to spark the tech with us?

Locations

• Montenegro
• Serbia

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