About the Position

Hello, our name is Customertimes, but you can call us CT. We are a global digital engineering, product development, and technology consulting company. Headquartered in New York, we have a team of 1000+ experts working across 65+ countries.

We are looking for a Project/Service Manager to join a long-term, international project in the pharmaceutical domain.

Location: Bulgaria, Serbia, Georgia, Montenegro, Moldova, etc. (remote)

Responsibilities

Support

Assign new incidents and service tasks to the right owner
Ensure the team follows the ITSM process
Monitor SLA compliance across tickets
Prepare weekly and monthly reports
Communicate with stakeholders and the team
Prepare knowledge base materials
Review and improve support processes

Releases

Plan releases
Track deadlines and keep statuses updated
Assign tasks
Conduct UAT
Facilitate retrospectives
Communicate with stakeholders
Prepare checklists and release notes
Review and improve release processes

Requirements

3+ years of experience in a service management, IT support, or project coordination role
Solid understanding of ITSM processes and best practices (ITIL knowledge is a plus)
Experience managing incidents, service requests, and SLA compliance
Experience planning and coordinating software releases, including UAT and retrospectives
Strong stakeholder management and communication skills
Ability to produce clear, structured reporting for management and clients
Fluent English and Russian, both written and spoken
Strong organizational skills and attention to detail

We Offer

If you're looking to contribute to global projects, grow your skills, shape the way you work, and be part of a connected international community - Customertimes is the place to build your next career chapter. Are you ready to spark the tech with us?

Job ID: JR-207027

Type: Full-time

Locations: Bulgaria, Serbia, Georgia, Montenegro, Moldova (remote)

About the Company

Customertimes (CT) is a global digital engineering, product development, and technology consulting company. Headquartered in New York, we have a team of 1000+ experts working across 65+ countries.

Project/Service Manager

Job description