IT Support Specialist

About the Position

BCIC Swiss GmbH | Best Connect International Company is seeking an IT Support Specialist for an on-site role in Budapest, Hungary. This position involves providing technical support and troubleshooting for customer issues.

Responsibilities

• Provide first- or second-level contact and problem resolution for customer issues.
• Work with third-party vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows OS, Microsoft Office, and Cisco Jabber.
• Should have basic knowledge of the Mac operating system to support Apple PC users.
• Install, upgrade, support, and troubleshoot printers and computer hardware.
• Perform remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.

Requirements

• Must hold a valid work permit in Hungary.
• Several years of experience in the IT field.

Skills

• Troubleshooting
• Help desk & ticketing systems
• Windows & macOS support
• Basic Networking
• Problem Solving

We Offer

• Competitive salary (negotiable)
• On-site work in Budapest, Hungary
• Opportunity to work with a leading international company

Contact Information

Contact Person: Paul Sia

Position: HR Executive

Email: [email protected]

Apply Now!