IT Support Specialist

About the Position

BCIC Swiss GmbH | Best Connect International Company is looking for an "IT Support Specialist" in Sweden for an on-site role.

Responsibilities

• Provide first- or second-level contact and problem resolution for customer issues.
• Work with third-party vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows OS, Microsoft Office & Cisco Jabber authorized.
• Should have basic knowledge of the Mac operating system to support Apple PC users.
• Install, upgrade, support, and troubleshoot printers and computer hardware.
• Performs remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.

Requirements

• Must hold a valid work permit in Sweden.
• Several years of experience in the IT field.
• Fluency in Swedish and English.

Skills

• Troubleshooting
• Problem Solving
• Help desk & ticketing systems
• Windows & macOS support
• Basic Networking

We Offer

• Competitive salary (negotiable)
• Full-time position
• On-site work in Västerås, Sweden

Contact Information

Contact Person: Afia Ibnat

Position: Junior Talent Acquisition Specialist

Email: [email protected]

Apply Now!