Junior IT Service Desk Specialist (she/he/they)

About the Position

Junior IT Service Desk Specialist (she/he/they)

We are looking for a Junior IT Service Desk Specialist to join Żabka Polska in Poznań. This role involves providing essential IT support to office and field staff.

Responsibilities

• Work on the first line of IT support for head office and field employees
• Receive, resolve, and monitor requests in the Jira system
• Prepare new workstations (laptop, mobile phone)
• Support Microsoft Windows, Microsoft 365, and Mac OS systems
• Diagnose and resolve hardware and system failures
• Prepare and verify IT documentation and procedures
• Perform basic IT administrative tasks (configuration, blocking, resetting user passwords in AD directory services)

Requirements

• Willingness to take the first steps in the IT industry
• A "I can do it" attitude and a problem-solving mindset
• Ability to communicate with everyone and work in a team
• Communicative and user-focused work culture
• Willingness to develop and expand skills
• Good work organization and independence in completing assigned tasks
• English proficiency at a level that allows reading technical documentation
• Willingness for occasional domestic and international travel

Nice to Have

• Basic IT or technical skills
• No professional experience required, you will work among experts
• ITIL certification
• Microsoft certifications
• Experience with Baramundi, Intune, and Active Directory environment
• Experience in a similar position
• Interests related to IT technologies
• Knowledge of Mac OS operating systems

We Offer

• Opportunity to start or develop a career in IT – no professional experience required, you will work among experts and learn from more experienced individuals
• Real impact on the comfort of users' work – as the first line of support, you will help head office and field employees solve daily IT problems
• Diverse tasks and technologies – you will work with Microsoft Windows, Microsoft 365, Mac OS, mobile devices, Active Directory, and hardware management tools
• Work in a large-scale environment – you will support users working in the head office and in the field, allowing you to learn IT from the perspective of the daily functioning of a large organization
• Employment contract without a probationary period and necessary equipment and tools
• Benefits package: including a subsidized sports card, medical care, and insurance

Benefits

• MultiSport card: You receive preferential conditions for yourself and your loved ones.
• Employee Pension Program: If you have been working with us for at least two years, you can additionally save for retirement in our program.
• Eyewear co-financing: You can receive up to PLN 1000 in funding for the purchase of corrective glasses or contact lenses.
• Holiday gifts: Your children receive annual gifts from us. You also receive holiday vouchers.
• EAP Support Program: You and your loved ones can benefit from free and confidential psychological, legal, and financial counseling. You will also receive support in professional challenges that will take care of your well-being.
• Maczfit discounts: You benefit from a 25% discount on all diets and meals from Maczfit.
• Car discount: You benefit from specially negotiated discounts on the purchase or rental of cars of various brands.
• Orange at Zabka: Zabka pays for your business plan. You can also add up to two private plans on the same terms: unlimited calls, SMS, and a 50 GB internet package in Poland.
• Samsung at Zabka: You purchase selected Samsung devices using special discounts negotiated for our employees.
• Group life insurance UNIQA: You and your loved ones can benefit from insurance protection, the cost of which depends on the selected option and your position.
• Luxmed medical care: You and your family gain access to comprehensive medical care, from tests to hospital treatment, on attractive pricing terms.

About the Company

At Żabka Polska, we care that every person going through the recruitment process feels that they were able to fully demonstrate their skills, competencies, and potential.

We believe that our strength comes from the uniqueness of each person and mutual respect and openness to diversity. We invite everyone to apply, regardless of age, gender, degree of ability, family situation, religion, sexual orientation, nationality, etc. If you want to know more about our equal and inclusive approach, read our Equality Policy.

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