Junior IT Specialist

About the Position

We are hiring a Junior IT Specialist in Lviv, Ukraine! Join Dev.Pro, a global team of IT professionals, to support high-scale projects in POS, restaurant business, blockchain, and more. As part of our Lviv-based IT Support team, you'll play a crucial role in supporting users and clients, switching between projects, and solving technical issues efficiently.

Responsibilities

• Work with macOS, Windows, and Linux (Ubuntu)
• Perform basic configuration of laptops, re-install OS, and set up required software
• Resolve systems and applications issues
• Manage users and permissions across multiple platforms (Active Directory, Google Workspace, Atlassian, Jira, Team Password Manager, software licenses)
• Create and maintain project documentation
• Assist with IT equipment management and sourcing
• Support lab environment and networks
• Write and troubleshoot basic scripts (Bash or/and Powershell or/and Python)
• Efficiently manage parcel receipt and shipping worldwide

Requirements

• Up to 6 months of experience
• Expertise in troubleshooting hardware
• Experience with ticket tracking systems
• Experience in support work and user management
• Experience with macOS, Linux (Ubuntu), and Windows OS administration
• Understanding of system configuration (packages, installers)
• Knowledge of how to use command line tools and manuals
• Basic knowledge and working experience with network protocols like TCP/IP, UDP, HTTP, SMTP, SNMP, DNS, etc.
• Experience in writing and troubleshooting basic scripts using Bash
• Intermediate+ English level

Nice to Have

• Experience with SaaS systems and cloud services (AWS, GCP)
• Knowledge and hands-on experience with Atlassian tools
• Experience with Python

We Offer

• 30 paid days off per year
• 5 paid sick days, up to 60 days of medical leave, and 6 paid days off per year for major family events
• Partially covered health insurance after the probation, plus a wellness bonus for gym memberships, sports nutrition, and similar needs after 6 months
• Grow your skills with English lessons, online training, conferences, and the option to explore new career paths

About the Company

Dev.Pro is a global team of IT professionals helping tech companies scale their business through software engineering expertise. Operating as a remote-first company, our developers work across 55+ countries on five continents, giving us the flexibility and skillset to deliver high-quality engineering for projects of any size or complexity. Clear communication and following through on our commitments are at the core of how we work. Our people have the freedom to work from anywhere, along with the opportunity to grow - both professionally and personally - as part of a diverse, dedicated team.

Our Next Steps

1. Submit a CV in English
2. Intro call with a Recruiter
3. Interview
4. Offer

Interested? Find out more:

• How we hire
• LinkedIn Page
• Our website
• IG Page

By submitting your application, you agree to the Dev.Pro Private Policy and Consent on Processing of Personal Data. You consent to have your Personal Data being stored and processed by Dev.Pro.