Junior Patient Support Manager:in

About the Position

Junior Patient Support Manager:in

Remote, Berlin, Hamburg

Teilzeit

Festanstellung

Allgemeine Informationen

Team Lead: Philip Lambertz (Team Lead Patient Support)

Talent Acquisition: Celia Nielsen (People & Talent Partner)

Vertragsart: Teilzeit, unbefristet

Arbeitsumfang: 28 Stunden pro Woche*

Gehaltsband:

• IC L1 Junior: 40-46k € für 100% (brutto, fix) + VSOP (einmalig 5% des jährlichen Festgehalts)

Remote Policy: Remote-first-Kultur mit Büros in Berlin und Hamburg

*Ein ganztägiger Arbeitstag am Montag ist fest eingeplant. Idealerweise bist du außerdem am Mittwochnachmittag verfügbar. Die übrigen Arbeitszeiten werden zu Beginn nach Absprache vereinbart. So lässt sich die Stelle beispielsweise gut mit einem berufsbegleitenden Studium oder einer weiteren Tätigkeit vereinbaren.

About the Role

HelloBetter is a leader in the field of digital health care. For over 10 years, we have been developing evidence-based digital health applications for the prevention and treatment of mental health issues. Our applications cover various areas, including stress management, depression, problematic alcohol consumption, panic disorders, anxiety, vaginismus, and sleep disorders.

In 2025, we launched Ello, a personal AI companion for mental well-being and everyday support. Developed by psychologists with input from psychotherapists, Ello is aimed at people with everyday worries who seek self-reflection and support in their daily lives. We have combined our ten years of expertise in digital therapeutics with AI technology to make psychological support more accessible.

In your role as (Junior) Patient Support Manager:in, you will bring your communication skills and psychological expertise to ensure a positive start for our patients. Your task is to prepare complex information in an understandable way and convey it to our patients, especially over the phone.

Responsibilities

• Telephone contact with interested patients to advise them on participating in our online therapy programs
• Detailed explanation of the process and functionality of our therapy programs
• Conducting a needs analysis to determine if our programs meet the individual needs of patients
• Clarifying questions and concerns of potential patients regarding our programs
• Explaining the prescription process and assisting with registration
• Supporting our registered patients with organizational or technical questions during participation
• Managing the support chat for interested parties, registered program participants, and users of our AI app Ello

Requirements

Must Haves

• Completed degree in Psychology (B.Sc. or higher)
• Patient demeanor and empathetic approach to the concerns of our patients
• Excellent communication skills and ability to explain complex information clearly
• Self-motivated, proactive, and good organizational skills
• Strong technical understanding and willingness to learn various support and CRM tools (e.g., Zendesk, Jira)
• Strong communication skills, fluent in German and English

Nice to Haves

• Good knowledge of the German healthcare system and interest in the digitalization of healthcare and digital therapy programs (DiGAs)
• Experience with digital healthcare services or in the (clinical) psychological field

Why Join Us?

Purpose

• Mental health is a human right: We help thousands of people monthly who struggle with depression, stress, insomnia, burnout, and other mental health issues

Research & Evidence

• We have a unique product and are at the forefront of research in the field of digital health applications
• The effectiveness of our online therapy programs is continuously evaluated, and since 2014, effectiveness studies have been published in international and high-ranking journals
• Data is very important to us, and we are transparent about our strategy, goals, and results

Growth

• As pioneers in the development of applications for mental health issues, we are at the forefront of innovation
• We operate in a very exciting and emerging market
• We place great emphasis on the personal growth of our employees and actively promote their development

Remote-First

• Remote-first culture - we hire globally, considering a time window of +/- 4.5 hours CET
• Use of our offices in Berlin and Hamburg if you prefer to work on-site

Diversity & Inclusion

• Fair and equal treatment are the standards of our anti-harassment policy
• Company language is English, with a strong emphasis on inclusive language
• Transparent salary bands
• Additional 10 paid vacation days for non-birthing parents after the birth or adoption of a child

Additional Benefits

• 28 vacation days + compensation for public holidays falling on weekends
• Unlimited employment contract
• Paid additional vacation based on company tenure - up to three additional days
• Attractive VSOP (Virtual Stock Option Plan) for all employees
• Tax-deductible pension plan with an above-average employer contribution
• Free or subsidized fitness memberships
• Regular team events

HelloBetter is an equal opportunity employer and encourages applicants of all national origins, genders, sexual orientations, religious backgrounds, gender identities, and people with disabilities to apply.

About Us

HelloBetter was founded in 2015 under the name GET.ON Institut für Online Gesundheitstrainings GmbH by internationally recognized researchers and psychologists. In over 30 randomized controlled studies, HelloBetter has developed and evaluated 10 online programs from eight specific problem areas in cooperation with the Leuphana University, Friedrich-Alexander University Erlangen-Nuremberg, Free University of Amsterdam, Harvard University, and other partners. These programs serve both the prevention and treatment of classic mental illnesses such as depression, anxiety, or panic disorders, but also cover topics such as vaginismus or chronic pain. HelloBetter thus has the broadest study base among all providers.

Six therapy programs from HelloBetter have been approved by the Federal Institute for Drugs and Medical Devices (BfArM) as digital health applications and are available free of charge on prescription for all insured adults. The work of the expert team has been published in international journals (e.g., The Journal of the American Medical Association) and has been recognized with various awards (e.g., Wilhelm-Exner-Preis in Psychology 2016, EFPA Comenius Prize 2017, Digital Health Award 2018, EU Compass Good Practice 2018 in Mental Health).

The company is headquartered in Berlin and Hamburg and employs more than 130 people.