About the Position

We are a leading provider of advanced enterprise software solutions for loyalty schemes, driving digital transformation for large-scale organizations. To support the continuous growth of our commercial division, we are looking for an experienced Key Account Executive to take ownership of our highest-value accounts, ensuring their long-term growth, satisfaction, and retention.

Candidate Profile

Experience: 3–5+ years of proven track record as a Key Account Manager / Executive in enterprise software (B2B SaaS or On-Premise)
Stakeholder Management: Demonstrated success in mapping and managing complex decision-making structures up to C-suite and VP levels
Strategic Vision: Hands-on experience with joint business planning, account mapping, and running executive business reviews (QBRs/EBRs)
Revenue Mindset: Proven ability to hit renewal targets, drive expansion (upsell/cross-sell), and manage complex commercial negotiations
Data-Driven Approach: Strong capability to analyze usage metrics, track ROI, and utilize account health indicators to mitigate churn risks
Cross-Functional Leadership: Skill in orchestrating internal account pods (Solutions Architects, Customer Success Engineers, Support)
Language Skills: Professional fluency in both English & German (min. C1) for daily interactions with enterprise clients

Key Responsibilities

Account Strategy & Planning: Build and execute strategic multi-year account roadmaps, map key enterprise stakeholders, and track ROI/KPI metrics for clients
Relationship & Executive Alignment: Act as a trusted advisor, leading Quarterly Business Reviews (QBRs) and connecting client executive sponsors with internal leadership
Revenue Expansion: Identify new business opportunities across client business units, manage expansion pipelines, and lead contract negotiations
Retention & Renewals: Monitor account health and product adoption indicators to manage complex renewal cycles and proactively address churn risks
Voice of the Customer (VoC): Channel client requirements back to Product Management, preview product roadmaps, and drive adoption alongside Customer Success Managers
Cross-Functional Leadership: Coordinate internal resources (Technical Consultants, Support, Professional Services) to deliver on account commitments

For You

Private Healthcare: Comprehensive medical care via Allianz, providing access to specialists and diagnostic tests for you and your family
Cafeteria Benefit System: Flexible benefit points to fully fund a MultiSport card or spend on culture, leisure, sports, and shopping
Hybrid Work Model: Flexibility to work remotely up to 2 days a week after your onboarding period (3 days from the office / 2 days remote)
Modern Tech Stack: Access to advanced AI tools and the Google Workspace ecosystem
Cross-Functional Collaboration: Opportunities to work alongside diverse competency teams, explore new technologies, and broaden your IT expertise
Career Growth & Impact: Real professional development with genuine influence on key business decisions

About the Company

We are a leading provider of advanced enterprise software solutions for loyalty schemes, driving digital transformation for large-scale organizations. Join our team and be part of a company that values innovation, collaboration, and professional growth.

Locations

City: Krakow
Country: Poland
Work Location Type: Hybrid

Recruitment Process

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Key Account Executive

Job description