Key Account Manager / Client Success Manager (all genders)

About the Position

Key Account Manager / Client Success Manager (all genders)

Berlin, Hybrid

Vollzeit

Festanstellung

About the Role

As a Key Account Manager / Client Success Manager at MAI Group, you will strategically develop and manage a fixed customer portfolio. You will identify growth opportunities and build sustainable relationships with decision-makers. With your understanding of people, markets, and digital marketing solutions, you will enhance customer satisfaction and contribute significantly to the growth of our Business Unit Growth & Activation.

MAI is a strong group with eight agencies located in Hamburg, Berlin, Paderborn, Cologne, Augsburg, Munich, and Vienna – united by common goals, mutual exchange, and collaboration across location boundaries. Wherever you start with us, you will be part of your local team and simultaneously part of MAI.

Responsibilities

• Develop a clear strategic roadmap for each customer, implement cross-/upselling, and manage complex multi-channel projects in collaboration with our specialist departments.
• Take a leading role in new business processes – from the offer phase through tenders to complete pitch presentations. Combine market know-how with conceptual strength and presentation skills.
• Ensure high customer satisfaction through regular reviews, transparent communication, and solution-oriented work.
• Work closely with the management, department heads, and sales development, and be firmly embedded in the strategic advisory team.
• Create and present reports and decision documents for customers and stakeholders.
• Actively participate in contract and terms negotiations – from offer creation through pricing strategies to contract closures.
• Build long-term partnerships with decision-makers and maintain relationships at the C-level and budget-responsible level.
• Represent the Business Unit Growth & Activation at events, client appointments, and industry events.

Requirements

• Several years of experience in the digital environment (e.g., online marketing, digital sales, consulting) and an understanding of the digital market mechanisms.
• Rhetorical skill, communication strength, and an inspiring demeanor – whether by phone, in presentations, or in personal conversations.
• Strategic thinking, a good sense for business perspectives, and advisory on an equal footing without delving into the operational day-to-day business.
• Enjoyment in actively expanding and shaping customer relationships in the long term.
• Desire to drive things forward, shape structures, and actively determine our growth.
• An eye for convincing presentations and design.
• Independent, reliable, and goal-oriented work style is a matter of course for you.
• Very good German skills (C2 level) and fluent English skills.
• Enthusiasm for hybrid working and being in our Berlin office two days a week.

We Offer

• Flexibility that fits your life. We trust you and give you the flexibility you need – with flexible working hours, mobile working, and workations.
• Responsibility that creates impact. With us, you are not just involved. You get the space to drive topics independently, shape decisions, and create real added value with your work.
• Development that takes you further. We share knowledge, learn from each other, and invest in your development – with individual training, conferences, and room for new perspectives.
• Collaboration on equal footing. Respect, reliability, and honest communication shape our interactions. We combine our strengths and work across teams and locations towards common goals.
• Shared experiences that connect. Company parties and team events create space for exchange and shared moments outside of everyday work.
• Health that matters. Our WorkLifePortal supports you in your mental and physical health. With our occupational pension scheme including employer contributions, we also think together for the future.
• Extras that make everyday life better. With JobRad, you are on the go sustainably, through Corporate Benefits you receive attractive discounts, and in our MAI offices, free drinks, snacks, fruit, and muesli await you.

About Us

We are MAI. We combine strategy with implementation, technology with creativity, and digital possibilities with real business impact.

For this, we bring together specialized expertise, think partnership, and act pragmatically with a clear claim: to create solutions that make a difference.

Do you want to not only be there but also take responsibility and create impact? Do you value honest exchange on equal footing, share your knowledge, and believe that the best results are achieved together? Then bring your perspective and your strengths to MAI and shape with us what comes next.