About the Position

Lab Computing Support Engineer (Onsite)

We're seeking a Lab Computing Support Engineer to manage lab systems and ensure compliance in a pharmaceutical environment.

Responsibilities

Lab System Lifecycle Management: Manage end-to-end lab system lifecycle including implementation, validation, maintenance, and decommissioning. Ensure compliance with SDLC, CSV, GxP, and regulatory standards. Handle system upgrades, patching, backup, archival, and audit readiness.
Lab System Vendor Handling: Act as point of contact for vendors for installation support and issue resolution. Coordinate maintenance upgrades and ensure SLA and regulatory compliance. Manage vendor deliverables, documentation, and escalation handling.
Lab System Business Process Understanding: Understand lab workflows and align systems with business and regulatory requirements. Ensure compliance with GLP, GMP, GxP, and data integrity standards. Collaborate with QA, IT, and lab teams to support audits and process improvements.

Requirements

Good Knowledge and understanding on the GxP.
Good knowledge of Computer System Validation.
Good understanding of laboratory instruments and analytical techniques.
Familiarity with lab software systems.
Strong problem-solving and communication skills.
Ability to work in a regulated environment and follow SOPs.
Good Knowledge of Ticketing systems (ServiceNow/Remedy etc).
Good Knowledge on the Problem/Deviation/Change/CAPA Management Process.

Job Duties

Provide first-level hands-on support for laboratory software systems and instrument integration platforms.
Oversee daily lab activities including scheduling, equipment maintenance, and workflow optimization.
Act as a liaison between the lab and external entities (e.g., regulatory bodies, partner institutions).
User Management Activities (e.g., User Creation, Modification & Deletions, etc.).
Hardware related PC/Network – Coordination with Desktop support team.
Vendor communications, coordination during System Hardware failures & any other Maintenances.
Backup of the Standalone and Benchtop systems on a regular basis.
Application Software upgrades on the standalone systems.
Onboarding and offboarding Lab systems.
Monthly patching coordination.
Backup & Restoration for the Lab systems.
Lac/es Configuration.
Update SOPs/Wis.
Assist in troubleshooting software and hardware issues related to lab instruments (e.g., HPLC, GC, spectrophotometers).
Ensure accurate documentation of system configurations, user guides, and troubleshooting procedures.
Help maintain audit trails and support data archival processes.
Support compliance with Good Laboratory Practices (GLP), Good Manufacturing Practices (GMP), and FDA regulations.
Ensure systems are validated and maintained according to SOPs and validation protocols.
Work closely with lab analysts, QA, and IT teams to resolve system-related issues.
Participate in cross-functional meetings to improve lab workflows and system performance.
Support Audits Queries from the LAB IT side.

We Offer

Competitive Salary: Annual salary between $75,000 - $109,000 depending on experience and qualifications.
Benefits: Medical/Dental/Vision/Life Insurance, Paid holidays plus Paid Time Off, 401(k) plan and contributions, Long-term/Short-term Disability, Paid Parental Leave, Employee Stock Purchase Plan.
Incentives: Eligible for Cognizant’s discretionary annual incentive program based on performance.

About the Company

Cognizant (NASDAQ: CTSH) is a technology services and AI solutions developer. We bridge the gap between AI investments and real business value, developing holistic full-stack AI solutions for our clients. With our deep industry, process, and engineering expertise, we integrate the specific needs of businesses seamlessly into technology systems. This unlocks human potential, delivers tangible results, and secures the critical edge for global companies in a rapidly changing world. Learn more at cognizant.ai or follow us on Twitter.

Additional Employment Information

The compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to participate in interviews in person or via video conference. Additionally, you may be required to present a valid government-issued photo ID at each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered or rejected based on race, color, sex, religion, belief, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status, or any other characteristic protected by federal, state, or local law.

Benefits to Help You Thrive

Our benefits program is designed for you to lead a fulfilling, balanced, and healthy life.

Financial Security

We regularly review market data to ensure compensation reflects the value you bring. Our benefits go beyond salary and can include retirement savings, financial education, and more.

Physical and Mental Health

We empower you to put your well-being first-through paid time off, flexible work models where possible, health benefits, counseling, our Mental Health Allyship program, and more.

Your Career, Your Path

With over 350,000 positions at Cognizant, you have the opportunity to explore new technologies, industries, and locations-and build the skills you need to advance your career.

Real-World Impact

Think of the biggest brands you rely on. Chances are, they rely on us to power their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your Journey to Cognizant

Here’s what to expect during our hiring process. Please note, this may vary by role and location. Visit our FAQs for more information.

Step 1: Apply for the Right Role

Find an open position that matches your skills and career goals, and show us why you’re the right fit for the job. Can’t find the right opportunity? Join our Talent Community.

Step 2: Connect with Your Recruiter

If one of our recruiters sees a match, they’ll schedule a brief introductory call to learn more about you and how your experience and skills align with the position.

Step 3: Showcase Your Skills

If you and our team decide to move forward, you’ll engage with our hiring team. Some roles may require technical assessments and/or client interviews.

Step 4: Time for Decision

Our team will then review each candidate’s potential to succeed in the role. This step may take some time as we want to find the right fit for you and for us-but you can trust that we’ll keep you updated along the way.

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Lab Computing Support Engineer (Onsite)

Job description