Lead Desktop Engineer

About the Position

Role Title: Lead Deskside Engineer

Location: Boston, MA

About the Group:

Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.

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Responsibilities

• Provide technical and operational support to traders and front-office users ensuring high availability of trading applications, market data platforms, and trading floor infrastructure.
• Support trading and market data platforms such as Bloomberg Terminal, Refinitiv/Eikon, Reuters, Fidessa, and OMS/EMS applications.
• Troubleshoot issues related to trading applications, market data feeds, desktops, laptops, and multi-monitor workstations.
• Provide onsite and remote support to traders in a fast-paced, high-pressure environment.
• Manage incidents and service requests through ServiceNow or similar ITSM tools, ensuring SLA compliance.
• Coordinate with application, network, infrastructure, and vendor teams for issue resolution.
• Perform software installations, upgrades, user access management, and hardware deployments.
• Maintain documentation and follow ITIL-based support processes.
• Experience supporting Bloomberg, Refinitiv/Eikon, Reuters, and trading floor technologies.

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Requirements

• Strong Windows/Mac devices support and troubleshooting skills.
• Knowledge of Active Directory, Citrix, Microsoft 365, and basic networking (TCP/IP, DNS).
• Familiarity with ITSM tools (ServiceNow, Remedy, etc.).
• Strong communication, stakeholder management, and problem-solving skills.
• 4-8 years in Trader Support, Front Office Support, or Financial Services IT Support.
• Experience in supporting Investment Banking, Capital Markets, Asset Management, or Brokerage environments.

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Compensation

We are offering between $87,000– $105,000. Applications will be accepted until Aug 21st, 2026.

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We Offer

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

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About the Company

Cognizant(NASDAQ: CTSH) is a leading AI and technology services company that bridges the gap between AI investment and enterprise value by creating end-to-end AI solutions for our clients. Our deep industry, process, and engineering expertise helps us fuse the unique context of an enterprise with technology systems to augment human potential, drive measurable results, and enable global enterprises to consistently lead in a changing world. Learn more at cognizant.ai or @cognizant.

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Note: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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Equal Employment Opportunity

Cognizant is an equal opportunity employer. Recruitment and consideration for employment will be based on merit, qualifications, and abilities of applicants, without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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Benefits Designed for You

Our benefits program is designed with you in mind, to help you live a balanced, meaningful, and healthy life.

Financial Security

We regularly review market data to ensure that our compensation reflects your value and contributions. Your benefits go beyond compensation to include retirement plans, financial education, and more.

Physical and Mental Well-being

We empower you to prioritize your well-being with paid time off, flexible work arrangements, health plans, counseling, our Mental Health Allyship program, and more.

Your Career Path, Your Way

With over 350,000 positions at Cognizant, you’ll have the opportunity to explore new technologies, industries, and locations, while developing the skills you need to grow your career.

Real Impact

Think about the leading brands you rely on every day. Chances are, they rely on us to help power their businesses. Here, you’ll turn bold ideas into solutions that improve the quality of life for people around the world.

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Your Journey to Cognizant

Here’s what you can expect from our hiring process. Please note, steps may vary by role and location. Check out our FAQs to learn more.

Step 1: Apply for the Right Role

Find open positions that match your skills and career goals, and show us why you’re a great fit. Can’t find the right opportunity? Consider joining our Talent Community.

Step 2: Connect with Your Recruiter

If our recruiters think you’re a good fit, they’ll set up a quick chat to get to know you better and discuss how your experience and skills align with the role.

Step 3: Showcase Your Skills

If both you and our team think it’s a good fit, you’ll interview with our hiring team. Some roles may require additional technical assessments and/or client interviews.

Step 4: Decision Time

Our team will evaluate each candidate’s potential to succeed in the role. This step may take some time as we want to find the best fit for you and us-but you can be confident we’ll keep you updated along the way.

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