Lead Desktop Engineer

About the Position

Role Title: Lead Desktop Engineer

Location: New York City, NY

About the group:

Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.

Job Summary

• Provide technical and operational support to traders and front-office users ensuring high availability of trading applications market data platforms and trading floor infrastructure.

Responsibilities

• Provide technical and operational support to traders and front-office users ensuring high availability of trading applications market data platforms and trading floor infrastructure.
• Support trading and market data platforms such as Bloomberg Terminal Refinitiv/Eikon Reuters Fidessa and OMS/EMS applications.
• Troubleshoot issues related to trading applications market data feeds desktops laptops and multi-monitor workstations.
• Provide onsite and remote support to traders in a fast-paced high-pressure environment.
• Manage incidents and service requests through ServiceNow or similar ITSM tools ensuring SLA compliance.
• Coordinate with application network infrastructure and vendor teams for issue resolution.
• Perform software installations upgrades user access management and hardware deployments.
• Maintain documentation and follow ITIL-based support processes.
• Experience supporting Bloomberg Refinitiv/Eikon Reuters and trading floor technologies.

Requirements

• Strong Windows/Mac devices support and troubleshooting skills.
• Knowledge of Active Directory Citrix Microsoft 365 and basic networking (TCP/IP DNS).
• Familiarity with ITSM tools (ServiceNow Remedy etc.).
• Strong communication stakeholder management and problem-solving skills.
• 4-8 years in Trader Support Front Office Support or Financial Services IT Support.
• Experience in supporting Investment Banking Capital Markets Asset Management or Brokerage environments.

Compensation:

We are offering between $99,000– $113,000. Applications will be accepted until Aug 21st, 2026.

We Offer

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

About the Company

Cognizant (NASDAQ : CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif : améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus : cognizant.ai ou @cognizant.

Additional Information

Les informations relatives à la rémunération du poste à pourvoir dépendent de la date de publication de l’offre de poste. Cognizant se réserve le droit de modifier ces informations à tout moment, sous réserve des lois applicables.

Cognizant est un employeur soucieux de l'égalité des chances entre candidats. Votre candidature sera étudiée indépendamment de votre race, couleur, sexe, religion, croyances, orientation sexuelle, identité de genre, origine, handicap, informations génétiques, grossesse, statut d'ancien militaire ou de toute autre critère jugé discriminant par les lois européennes ou françaises.

Vous êtes porteur d'un handicap, vous pouvez-nous contacter par courriel [email protected] si vous souhaitez préciser les aménagements nécessaires pour le poste ou les entretiens à venir.

Les candidats peuvent être invités à participer à des entretiens en face à face ou par vidéoconférence. En outre, les candidats peuvent être amenés à présenter une carte d'identité valide lors de chaque entretien.

Benefits That Make a Difference

Financial Well-being

We regularly review market data to ensure that the compensation reflects the value you bring. Your benefits go beyond salary and may include retirement plans with matching contributions, financial training, and more.

Physical and Mental Well-being

We encourage you to prioritize your well-being with paid time off, flexible work where possible, health care plans, clinical counseling, our mental health alliance program, and more.

Your Career, Your Way

With over 350,000 roles at Cognizant, you’ll have the opportunity to explore new technologies, new industries, and new locations-and develop the skills you need to advance your career.

Real Impact

Think about the brands you rely on every day. Chances are, they also rely on us to power their business. Here, you’ll turn bold ideas into solutions that improve people’s lives around the world.

Your Journey to Cognizant

Here’s what you can expect from our recruitment process. Please note that it may vary depending on the role and location. Check our FAQ for more information.

Step 1: Find Your Role and Apply

Find an open role that matches your skills and career goals, then show us why you’re the perfect fit for that role. If no role fits your profile right now, please join our talent community.

Step 2: Chat with a Recruiter

If one of our recruiters determines that you’re a good fit for the role, they’ll contact you to set up a short conversation to better understand your background and skills.

Step 3: Showcase Your Talents

If you and our team want to move forward, you’ll meet with our hiring team. Some roles may also require technical assessments and/or client interviews.

Step 4: Final Decision

Our team will then review each candidate’s potential to succeed in the role. This step may take some time as we want to make the right decision-but you can count on us to keep you informed.

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