About the Position

Role Title: Lead Deskside Engineer

Location: Boston, MA

Work Modality: Work from Office

Note: This role is not able to offer visa transfer or sponsorship now or in the future.

About the Group

Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.

Job Summary

Provide technical and operational support to traders and front-office users ensuring high availability of trading applications, market data platforms, and trading floor infrastructure.

Responsibilities

Provide technical and operational support to traders and front-office users ensuring high availability of trading applications, market data platforms, and trading floor infrastructure.
Support trading and market data platforms such as Bloomberg Terminal, Refinitiv/Eikon, Reuters, Fidessa, and OMS/EMS applications.
Troubleshoot issues related to trading applications, market data feeds, desktops, laptops, and multi-monitor workstations.
Provide onsite and remote support to traders in a fast-paced, high-pressure environment.
Manage incidents and service requests through ServiceNow or similar ITSM tools, ensuring SLA compliance.
Coordinate with application, network, infrastructure, and vendor teams for issue resolution.
Perform software installations, upgrades, user access management, and hardware deployments.
Maintain documentation and follow ITIL-based support processes.
Experience supporting Bloomberg, Refinitiv/Eikon, Reuters, and trading floor technologies.

Requirements

Strong Windows/Mac devices support and troubleshooting skills.
Knowledge of Active Directory, Citrix, Microsoft 365, and basic networking (TCP/IP, DNS).
Familiarity with ITSM tools (ServiceNow, Remedy, etc.).
Strong communication, stakeholder management, and problem-solving skills.
4-8 years in Trader Support, Front Office Support, or Financial Services IT Support.
Experience in supporting Investment Banking, Capital Markets, Asset Management, or Brokerage environments.

Compensation

We are offering between $87,000– $105,000. Applications will be accepted until Aug 21st, 2026.

We Offer

Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

About Cognizant

Cognizant (NASDAQ: CTSH) is an AI Builder and a digital services company (DSN) developing comprehensive AI solutions that maximize investments for concrete results. Its deep expertise in business, processes, and technologies allows it to integrate the unique context of each organization's technological systems from engineering to production at scale. Its goal: to improve team efficiency, create value, and enable large companies to remain competitive in a rapidly changing world. For more information: cognizant.ai or @cognizant.

Additional Information on Employment

The information regarding the compensation of the position to be filled depends on the date of publication of the job offer. Cognizant reserves the right to modify this information at any time, subject to applicable laws.

Cognizant is an equal opportunity employer. Your application will be considered independently of your race, color, sex, religion, beliefs, sexual orientation, gender identity, origin, disability, genetic information, pregnancy, veteran status, or any other criteria deemed discriminatory by European or French laws.

If you are a person with a disability, you can contact us by email at [email protected] if you wish to specify the accommodations necessary for the position or the upcoming interviews.

Candidates may be invited to participate in face-to-face or video interviews. In addition, candidates may be required to present a valid identity card during each interview.

Benefits that Make a Difference

Financial Well-being

We regularly review market data to ensure that the compensation reflects the value you bring. Your benefits go beyond salary and may include retirement plans with matching contributions, financial training, etc.

Physical and Mental Well-being

We encourage you to prioritize your well-being with paid leave, flexible work when possible, health care plans, clinical counseling, our mental health alliance program, and more.

Your Career, Your Way

With more than 350,000 roles at Cognizant, you will have the opportunity to explore new technologies, new sectors, and new locations-and develop the skills you need to advance your career.

Real Impact

Think about the brands you rely on every day. Chances are, they also rely on us to strengthen their business. Here, you will turn bold ideas into solutions that improve people's lives around the world.

Your Journey to Cognizant

Here's what you can expect from our recruitment process. Please note that it may vary depending on the position and location. Check our FAQ for more information.

Step 1: Find Your Role and Apply

Find an open position that matches your skills and career goals, then show us why you are the perfect fit for this role. If no position matches your profile at the moment, please join our talent community.

Step 2: Talk to a Recruiter

If one of our recruiters determines that you are a good fit for the position, they will contact you to schedule a short interview to better understand your background and skills.

Step 3: Show Your Talents

If you and our team want to continue the process, you will meet with our hiring team. Some positions may also require technical assessments and/or client interviews.

Step 4: Final Decision

Our team will then review each candidate's potential to succeed in the role. This step may take some time as we want to make the right decision-but you can count on us to keep you informed.

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