Lead Desktop Engineer

About the Position

Role Title: Lead Desktop Engineer

Location: New York City, NY

About the Group:

Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.

Job Summary

• Provide technical and operational support to traders and front-office users ensuring high availability of trading applications, market data platforms, and trading floor infrastructure.

Responsibilities

• Provide technical and operational support to traders and front-office users ensuring high availability of trading applications, market data platforms, and trading floor infrastructure.
• Support trading and market data platforms such as Bloomberg Terminal, Refinitiv/Eikon, Reuters, Fidessa, and OMS/EMS applications.
• Troubleshoot issues related to trading applications, market data feeds, desktops, laptops, and multi-monitor workstations.
• Provide onsite and remote support to traders in a fast-paced, high-pressure environment.
• Manage incidents and service requests through ServiceNow or similar ITSM tools ensuring SLA compliance.
• Coordinate with application, network, infrastructure, and vendor teams for issue resolution.
• Perform software installations, upgrades, user access management, and hardware deployments.
• Maintain documentation and follow ITIL-based support processes.
• Experience supporting Bloomberg, Refinitiv/Eikon, Reuters, and trading floor technologies.

Requirements

• Strong Windows/Mac devices support and troubleshooting skills.
• Knowledge of Active Directory, Citrix, Microsoft 365, and basic networking (TCP/IP, DNS).
• Familiarity with ITSM tools (ServiceNow, Remedy, etc.).
• Strong communication, stakeholder management, and problem-solving skills.
• 4-8 years in Trader Support, Front Office Support, or Financial Services IT Support.
• Experience in supporting Investment Banking, Capital Markets, Asset Management, or Brokerage environments.

Compensation:

We are offering between $99,000– $113,000. Applications will be accepted until Aug 21st, 2026.

We Offer

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer:

The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

About Cognizant

Cognizant (NASDAQ: CTSH) is a builder of AI solutions and a provider of technology services. We bridge the gap between AI investments and enterprise value by building full-stack AI solutions for our clients. Our deep knowledge of sectors, processes, and engineering enables us to anchor an organization's unique context in technological systems. These systems enhance human potential, deliver tangible results, and give global enterprises an edge in a rapidly changing world. Discover more at cognizant.ai or @cognizant.

Additional Employment Information

The information on the reward is correct as of the date of this vacancy. Cognizant reserves the right to change this information at any time, subject to applicable legislation.

Candidates can expect to attend interviews, in person or via video call. Candidates may also be asked to present a valid, government-issued identification (such as an ID card or passport) during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be judged based on race, color, gender, religion, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status, or any other characteristic protected by federal, state, or local law.

Employment Conditions to Help You Thrive and Grow

Our employment conditions program is designed with you in mind - so you can enjoy a fulfilling, balanced, and healthy life.

Financial Health

We regularly review market data to ensure that the reward aligns with the value you add. Your employment conditions go beyond just salary and can include pension schemes, financial education, and more.

Physical and Mental Health

We enable you to prioritize your well-being through paid leave, flexible working hours where possible, health insurance, counseling, our Mental Health Allyship program, and more.

Your Career, Your Way

With more than 350,000 positions at Cognizant, you have the opportunity to explore new technologies, sectors, and locations - and build the skills you need to advance your career.

Real-World Impact

Think of the biggest brands you trust. Chances are, they rely on us to strengthen their business. Here, you turn bold ideas into solutions that improve lives around the world.

Your Path to Cognizant

This is what you can expect from our recruitment process. Please note that this may vary by position and location. Check our FAQs for more information.

Step 1: Apply for the Right Job

Find an open position that matches your skills and career goals and show why you are the right fit for the role. If you don't see a suitable position, consider joining our Talent Community.

Step 2: Contact Your Recruiter

If one of our recruiters sees a good match, they will schedule a brief introductory call to learn more about you and discuss how your experience and skills align with the role.

Step 3: Showcase Your Skills

If you and our team want to continue the process, you will interview with our recruitment team. Some positions may also require technical assessments and/or client interviews.

Step 4: Time for a Decision

Our team will then assess each candidate's potential to succeed in the role. This step may take some time as we want to find the right match - both for you and for us - but you can count on us to keep you informed.

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