Learning Systems Support - SuccessFactors Support

About the Position

Learning Systems Support - SuccessFactors Support Experience Required

Provides ongoing support for the learning systems utilized by CDK associates and clients. This includes configuration, installation, troubleshooting, analysis, and maintenance of all learning systems such as the Learning Management System, integration to WebEx, learning portals, SharePoint, etc. The LSSS will be the first point of contact for all technical learning system support requests submitted to the Technology Solutions Team. It requires prioritization of work requests with a sense of urgency to ensure SLA compliance. Support experience with SuccessFactors is required!

Responsibilities

What it is:

• Provide technical support for tier 2 items
• Maintain course codes, manage catalogs and curriculum, create new catalogs and curriculum as needed
• Create course sessions in the learning systems for Instructor Led Training or Virtual Instructor Led Training and maintain schedules

What it is Not:

• A place where every CDK associate and client comes for troubleshooting on non-learning issues
• A role that resolves issues related to product, or client hardware and/or software
• A delivery leader who manages Learning Delivery Consultants qualifications and product knowledge expertise

Requirements

Technical Knowledge and Experience:

• SuccessFactors Learning Management System - Required
• elearning design including captivate and storyline - Preferred
• SCORM and AICC - Preferred
• Javascript - Preferred

Personal Qualifications:

• Client Focused
• Results Oriented
• Excellent verbal and written communication skills
• Excellent Listening & Questioning Skills
• Highly self-motivated and directed
• Resourceful
• Organized
• Adaptive
• Flexible Communication Style
• Problem solving ability
• Bachelor’s Degree Preferred or 2+ years equivalent experience - Training, education, IT system administration or other related field

Workplace Expectations

• Ability to utilize all Microsoft Office applications including PowerPoint and Word.
• Ability to utilize the LMS and work in WebEx.
• 80% of the work is spent resolving support cases on the phone or via support site
• Little to no travel required
• Communication with Management
  • Participate in bi-weekly 1-on-1’s
  • Effective associate and client written (email) and verbal communications

We Offer

• Competitive benefits package effective on day 1
  • A variety of Medical, Dental, Vision & Prescription options
  • Long/Short Term Disability
  • Flexible Spending & Health Saving Account options
  • Life Insurance
  • 401(k) with a company match
  • Tuition reimbursement
  • Paid vacation, sick time, holidays, and floating holidays
  • Wellness programs
  • And much more……

About the Company

Stability meets Agility. CDK is one of the largest technology providers to the automotive industry, with more than 26,000 dealer sites in over 100 countries and nearly 9,000 employees worldwide. From data scientists to sales and operations experts, we’re hiring to support your growth and ours.

GreenLight Your Career.

CDK Global is an Equal Opportunity Employer; Minorities/Women/Veterans/Disabled. We believe that diversity in all aspects of business leads to strength.

Want to learn more about CDK? Visit www.cdkglobal.com Visit our Careers Page: http://www.cdkglobal.com/company/career-opportunities#sthash.bCGnm6x6.dpuf

#GreenLightYourCareer