Medior Atlassian Support Consultant

Lisboa, Portugal

About the Position

We’re looking for a customer-focused and detail-oriented Medior Atlassian Support Consultant to join our team in a nearshore setup supporting our clients in the Netherlands. In this role, you will act as a trusted advisor, spending approximately 75–80% of your time on day-to-day Jira and JSM administration, configuration, and optimization, and 20–25% on advanced troubleshooting and complex client requirements. You will work closely with international teams to optimize Atlassian platforms, build tailored workflows, and ensure high-quality service delivery.

Responsibilities

• Manage Atlassian user access, global permissions, permission schemes, and group administration (Atlassian Guard).
• Design, build, and customize Jira workflows using conditions, validators, and post functions to meet client requirements.
• Configure screens, screen schemes, custom fields, field contexts, and request types.
• Design, debug, and maintain automation rules to reduce repetitive tasks and integrate with external systems.
• Write advanced JQL queries to build filters, custom dashboards, and performance reporting.
• Configure Jira Service Management (JSM) assets, including customer forms, queues, request types, and SLA metrics.
• Troubleshoot board behavior, status mappings, ticket visibility, and reporting discrepancies.
• Collaborate directly with clients to understand technical requirements, optimize operational processes, and provide expert guidance.
• Maintain clear technical documentation for system configurations, process updates, and best practices.

Requirements

• 2–5 years of hands-on experience administering and configuring Atlassian products, specifically Jira Software and Jira Service Management (JSM).
• Strong technical proficiency in Jira workflow creation, screen schemes, custom field contexts, and JQL query writing.
• Proven experience in configuring JSM features such as SLAs, queues, forms, and service portal settings.
• Demonstrated ability to build and maintain Jira automation rules and troubleshoot complex system behaviors.
• Excellent problem-solving skills and a strong client-focused, advisory mindset.
• Fluent English communication skills (written and spoken) for daily interaction with international stakeholders.
• Genuine passion and curiosity for learning and growing within the Atlassian ecosystem.

Nice to Have

• Experience with ScriptRunner or other Atlassian scripting tools is a strong plus.
• Prior experience working in a consulting or managed services environment is preferred.

We Offer

• Opportunity to work with a global leading player in Digital Transformation for leading organizations across EMEA.
• Join a multidisciplinary team of Cloud experts, Designers, Business consultants, Security experts, Engineers, Developers, and other extraordinary talents.
• Become one of our +10.000 tech and business leaders on cloud, data, and cyber security.
• Competitive salary and benefits package.

About the Company

At Devoteam, we believe that technology with strong human values can actively drive change for the better. Discover how Tech for People unlocks the future, creating a positive impact on the people and the world around us. We are a global leading player in Digital Transformation for leading organizations across EMEA, with a revenue of €1B. We believe in transforming technology to create value for our clients, partners, and employees in a world where technology is developed for people.

We are proud of the culture we have built together. We are proud of our people at the service of technology. We are proud of our diverse environment.

Because we are #TechforPeople. Join our multidisciplinary team of Cloud experts, Designers, Business consultants, Security experts, Engineers, Developers, and other extraordinary talents, spread across more than 20 EMEA countries. Become one of our +10.000 tech and business leaders on cloud, data, and cyber security. Let’s fuse creativity with technology together and build innovative solutions that actively change things for the better.

The Devoteam Group works for equal opportunities, promoting its employees based on merit and actively fights against all forms of discrimination. We are convinced that diversity contributes to the creativity, dynamism, and excellence of our organization. All of our vacancies are open to people with disabilities.

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