Mid-Level Video Conferencing and Multimedia Technician

About the Position

Bring your ideas to life at Boeing. We are currently seeking a Mid-Level Video Conferencing and Multimedia Technician to join our team in Berkeley, MO.

The Conference Room Support Specialist provides direct computing, networking, and telecommunications support to executive clients within the program. The technician will provide technical consultation and lead activities to meet executive needs while ensuring strong customer relations.

Responsibilities

• Ensure premium Information Technology (IT) support to all levels of executives including staff
• Provide day-to-day operational support for Video Teleconference Center (VTC) systems (e.g., endpoint troubleshooting, room audio-video (AV) hardware, codecs, cameras, microphones, displays)
• Respond to help desk tickets and user requests for virtual meeting setup, escalation, and incident resolution
• Perform regular preventive maintenance, testing, and software/firmware updates on AV and VTC equipment
• Lead process improvements with internal and external partners to develop and execute integrated technologies
• Work with Executives to provide support of computing hardware and software services, maintenance, and general networking needs
• Inform customers of technology advancements as applicable
• Provide user training and quick reference guides for common VTC tasks and best practices
• Provide comprehensive computing and VTC support at customer meetings
• Perform the restoration of routine to complex computing service operations
• Provide comprehensive computing support in isolated environments from the desktops to the servers
• Provide a broad range of basic systems and application support
• Provide technical support and assistance to customers, whether on the phone or in person

Requirements

• Ability to obtain access to Special Access Programs (SAP)
• Active Security+ certification or the ability to obtain the certification within 6 months of your start date
• 3+ years of experience with Audio Visual (AV) and Video Teleconference (VTC) components, systems, products, and equipment
• 3+ years of experience in performing system administration tasks on Windows and Linux hosts including installing security patches and making configuration changes to support security requirements
• 3+ years of experience supporting computing in isolated environments for desktops and servers
• 3+ years of experience with troubleshooting and repairing computing system hardware and software
• Willing to work flexible hours, including on-call support as needed (including weekends and holidays)

Nice to Have

• Bachelor's degree or equivalent work or military experience
• 3+ years of experience in an IT environment as a team lead (preferably Operations)
• Experience with Customer Service
• Experience with the full range of Windows Server and Desktop Operating Systems (Server 2003-2016, Windows 7 and 10)

We Offer

• Competitive base pay and variable compensation opportunities
• Opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work
• Potential signing bonus for eligible/qualified external candidates
• Relocation based on candidate eligibility

About the Company

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful, and inclusive, with great opportunity for professional growth. Find your future with us.

Application Details

Applications for this position will be accepted until Aug. 17, 2026.

Export Control Requirements:

This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.

Security Clearance:

This position requires an active U.S. Secret Security Clearance (U.S. Citizenship Required). (A U.S. Security Clearance that has been active in the past 24 months is considered active)

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Shift:

This position is for 1st shift

Equal Opportunity Employer:

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status, or other characteristics protected by law.