Mitarbeiter Kundenservice (w/m/d) - 1st Level Server Support

About the Position

Mitarbeiter Kundenservice (w/m/d) - 1st Level Server Support

IONOS, Europe's leading hosting provider and pioneer for independent cloud solutions, is looking for a dedicated Customer Service Specialist to join our team in Karlsruhe. As part of our outstanding customer service team, you will be responsible for providing technical support for dedicated and cloud servers to our global customer base.

Responsibilities

• Handle technical support requests to ensure customer satisfaction.
• Respond to calls, chats, and emails in a positive, empathetic, and friendly manner.
• Provide holistic customer advice and individual consultations.
• Identify upselling opportunities across a wide range of our products.
• Ensure customer Linux / Windows servers are always accessible, either through initial error analysis and problem-solving assistance over the phone or by forwarding requests via a Jira ticket to the data center.

Requirements

• Completed vocational training as an IT specialist or equivalent qualifications with solid IT knowledge.
• Previous experience in telephone and written customer support, along with sales engagement.
• Proficiency in administering and configuring Linux and Windows servers, as well as complex networked IT systems.
• Experience with Parallels Plesk and setting up MS Outlook Exchange is a plus.
• Familiarity with terms like MX records, DNS records, and domain management, as well as common internet applications and web standards.
• Ability to balance a high degree of initiative with teamwork, even in stressful situations.
• Good English skills are advantageous.

Nice to Have

• Experience with MS Outlook Exchange
• Experience with Parallels Plesk

We Offer

• Subsidized canteen at some locations and free beverages.
• Modern office spaces with excellent transport links.
• Various employee discounts on activities and products.
• Employee events such as summer and winter parties, and workshops.
• Numerous opportunities for further training and development.
• Various health offers, such as sports and wellness courses.

About the Company

At IONOS, we manage more than just servers; we shape the digital future for over 6.2 million customers worldwide with our solutions. We are committed to digital decision-making for Europe and real impact for small and medium-sized enterprises (SMEs) and large corporations. We work in agile teams, rely on transparent structures, and believe that excellence and innovation can only be achieved with genuine team spirit.

We value diversity and welcome all applications, regardless of gender, nationality, ethnic and social origin, religion, disability, age, sexual orientation and identity, physical characteristics, marital status, or any other irrelevant criteria under applicable law.

Apply for this Job

Ready to take the next step in your career with IONOS? Apply now and become part of one of Europe's largest internet companies.