Murex Ops BA

About the Position

We are seeking a Murex Ops BA with 6-9 years of experience to join our team in Remote Mexico, focusing on production support and incident management.

Responsibilities

• Assess and document current-state production support, incident management, problem management, and KTLO (Keep The Lights On) processes across the Murex landscape.
• Analyze support workflows, ticket trends, service levels, operational controls, and handoff points to identify inefficiencies and improvement opportunities.
• Facilitate workshops with support teams, operations, business users, and technology stakeholders to gather requirements and understand operational pain points.
• Define and document target-state support processes, support models, escalation paths, SLAs, and build-to-run transition requirements.
• Evaluate alignment of support processes with ITSM best practices and recommend improvements to service delivery, governance, and operational resilience.
• Support the development of operational KPIs, reporting frameworks, and continuous improvement recommendations for Murex support and sustainment functions.

Requirements

• Must have

  • 6-9 years overall relevant experience as a Business Analyst, Operations Analyst, or Support Analyst within Murex
  • Strong understanding of production support, incident management, problem management, change management, and IT service management processes.
  • Knowledge of Murex operational workflows, production environments, batch processing, interfaces, and day-to-day support activities.
  • Experience analyzing ticket volumes, service metrics, support processes, and operational performance data.
  • Ability to document support workflows, operational procedures, process maps, and service management requirements.
  • Strong stakeholder management, workshop facilitation, communication, and documentation skills.

• Nice to have

  • Experience with ITIL or ITSM frameworks and tools such as ServiceNow, Jira Service Management, or similar platforms.
  • Exposure to Murex KTLO, release management, environment management, and production readiness activities.
  • Familiarity with support governance, SLA/KPI management, and vendor-managed service models.
  • Understanding of capital markets operations, trade lifecycle support, reconciliations, market data, and post-trade processing.

We Offer

• Senior position
• Remote work in Mexico

About the Company

Luxoft Financial Services has one of the world's leading Murex practices. We are a top-tier Murex Alliance Partner and a market leader in implementation, integration, upgrade, and migration. We provide end-to-end project services and have delivered over 200 successful Murex projects across all major asset-classes and sectors including investment banking, asset management, corporate treasury, and insurance.

Whether you possess a background in finance, technology, or Mathematics, your experience in the capital markets industry would be of high interest to us.