Network Support Engineer

About the Position

We are seeking a skilled Network Support Engineer to join our VyOS team in Tokyo, focusing on optimizing and supporting open-source network solutions.

About the Company

VyOS Networks is a company dedicated to creating cutting-edge, open-source network solutions that empower organizations to manage their networks with flexibility and control. As the company behind the VyOS network operating system, we are committed to delivering a robust, scalable, and secure platform that meets the diverse needs of businesses, service providers, and network professionals worldwide.

Responsibilities

• Develop new features and optimize existing code for VyOS, ensuring efficient and maintainable implementations.
• Collaborate with developers to review and validate code changes, test feature implementations, and provide feedback on bugs, optimizations, and feature proposals.
• Create technical content, including solution briefs, datasheets, and graphical materials, tailored to address specific networking use cases and technical requirements.
• Design, deploy, and configure network infrastructures using VyOS and other networking equipment to meet project objectives and performance standards.
• Design and deploy PoC scenarios using VyOS, documenting configuration setups, performance benchmarks, and solution viability for customer-specific requirements.
• Diagnose and resolve network performance, security, and connectivity issues, utilizing advanced debugging and analysis tools.
• Investigate escalated technical issues, conduct root cause analysis, and deliver reproducible solutions or detailed technical reports for development resolution.
• Conduct functional, performance, and regression testing for VyOS features and fixes, creating and maintaining detailed test documentation.
• Develop and manage automated test frameworks for repetitive test cases, enhancing testing accuracy and efficiency.
• Enhance testing methodologies by introducing advanced tools and frameworks to optimize validation processes and outcomes.
• Conduct interoperability testing with third-party systems to ensure seamless integration of VyOS into diverse networking environments.
• Maintain a centralized knowledge base with detailed, technically accurate articles and solution documentation to support internal and external stakeholders.

Requirements

Skills

• Strong understanding of networking protocols such as BGP, OSPF, VPNs, and firewalls.
• Hands-on experience with VyOS or other open-source networking platforms.
• Proficiency in scripting languages like Python or Bash for automation and testing.
• Strong troubleshooting and problem-solving abilities in complex network environments.
• Experience with network performance tuning and security best practices.
• Familiarity with software-defined networking (SDN) and cloud networking principles.
• Ability to develop and execute test cases for network functionality and performance.
• Excellent written and verbal communication skills for technical documentation and collaboration.
• Strong ability to analyze packet captures, system logs, and debugging outputs.
• Japanese conversational level

Experience

• Minimum 5 years of experience in networking, system administration, or network security.
• Experience working with VyOS, open-source network operating systems, or enterprise-grade networking solutions.
• Prior experience in feature validation, troubleshooting, and debugging network-related issues.
• Hands-on experience with virtualization platforms (VMware, KVM, Hyper-V) and cloud networking (AWS, GCP, Azure).
• Experience conducting Proof of Concept (PoC) demonstrations and documenting technical findings.
• Familiarity with CI/CD pipelines and automated testing frameworks for networking products.

Work Conditions and Compensation

• Fully Remote Work: This 100% remote position allows you to work anywhere.
• Flexible Work Schedule: We offer a flexible work schedule that allows you to manage your time while ensuring effective collaboration across our globally distributed teams. The official workday starts between 8 AM and 11 AM (employee local time) and ends between 5 PM and 8 PM (employee local time). While flexibility is encouraged, occasional work outside typical hours may be required to align with colleagues in different time zones. Open communication and availability for cross-time-zone meetings are essential for seamless teamwork.
• Time Tracking: Employees are required to use time tracker software to monitor working hours and productivity.
• Vacation: Enjoy 20 days of annual paid vacation.
• National Holidays: You are entitled to up to 10 days of paid leave for recognized national holidays.
• Sick Leave: Provided in accordance with company policy.

Our Mission

Powering a connected world, engineering for the future.

Our Core Values

• Respect: We believe in fostering a respectful environment where we value each other's perspectives and contributions. We maintain a deep respect for our colleagues, our open-source community, and our clients, ensuring that all interactions are guided by understanding, professionalism, and empathy.
• Responsibility: Trust is the foundation of our success. We hold ourselves to the highest standards of honesty, dependability, and accountability. Whether delivering on a commitment to a client or collaborating with a team member, we take responsibility for our actions and their impact.
• Improvement: We are driven by a relentless desire to improve - ourselves, our products, and the world of networking. Continuous learning, innovation, and refining our processes are key to pushing the boundaries of what’s possible.
• Contentment: At VyOS Networks, we believe that work should inspire and fulfill. We create an environment where people are excited to collaborate, share ideas, and find joy in solving real-world problems. We aim to inspire others while finding inspiration in the work we do.

Location

Tokyo, Tokyo (Remote)

Department

Support Network Team

Employment Type

Contractor

Minimum Experience

Mid-level