Network Support Specialist – Voice & Cisco DNA Center

About the Position

Network Support Specialist – Voice & Cisco DNA Center

Location: Winston Salem, NC (Onsite)

Experience: 4-8+ years

Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

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Role Overview

The Network Support Specialist is responsible for administering Cisco DNA Center and supporting enterprise voice infrastructure. This role combines network management, voice systems support, monitoring tools, and security administration to ensure reliable and secure network operations.

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Responsibilities

Cisco DNA Center & Network Administration

• Administer and maintain Cisco DNA Center, Cisco ISE, and Network Access Control (NAC) environments.
• Apply network standards, templates, and policies across enterprise infrastructure.
• Monitor network health, compliance, and performance through DNA Center dashboards.
• Maintain network asset inventory and configuration records.

Voice Systems Support

• Support Cisco Call Manager and enterprise voice infrastructure.
• Assist with Microsoft Teams Voice migration activities.
• Troubleshoot voicemail systems and voice-related issues.
• Coordinate support and lifecycle management of Cisco IP telephony solutions.

Network Monitoring & Operations

• Configure and support SolarWinds network monitoring solutions.
• Integrate monitoring tools with ITSM platforms for automated incident management.
• Monitor alerts, investigate issues, and coordinate resolution activities.
• Troubleshoot NTP, DHCP, and related network service issues.

Security & Compliance

• Maintain Cisco ISE and NAC security policies.
• Support security audits, compliance initiatives, and remediation activities.
• Participate in change management and infrastructure governance processes.
• Collaborate with infrastructure and security teams to resolve network-related issues.

Documentation & Reporting

• Develop and maintain network diagrams, architecture documentation, and configuration records.
• Document infrastructure changes, upgrades, and operational procedures.
• Provide regular status updates and technical reports.
• Maintain implementation plans and support documentation.

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Requirements

• 5+ years of experience in enterprise network engineering or network support.
• Hands-on experience with Cisco DNA Center, Cisco ISE, and NAC technologies.
• Strong knowledge of Cisco Unified Communications and voice systems administration.
• Experience with SolarWinds Network Monitoring and ITSM integrations.
• Familiarity with Microsoft Teams Voice/Direct Routing solutions.
• Understanding of network security, access control, and compliance frameworks.

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Nice to Have

• CCNP Enterprise, CCNP Collaboration, or equivalent certification.
• Experience supporting large-scale voice migration projects.
• Knowledge of enterprise monitoring, automation, and network management tools.

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We Offer

• Compensation: Annual salary between $49,001 - $90,000 depending on experience and qualifications.
• Benefits:
  • Medical/Dental/Vision/Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contribution
  • Long-term/Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan

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About the Company

Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or follow us on Twitter.

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Additional Information

• Application Deadline: 8/31/2026
• Compensation Information: Accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
• Interview Process: Applicants may be required to attend interviews in person or by video conference. Candidates may be required to present their current state or government-issued ID during each interview.
• Equal Opportunity Employer: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status, or any other characteristic protected by federal, state, or local laws.
• Reasonable Accommodation: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

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Benefits that help you thrive and grow

Our benefits program is built with you in mind-so you can enjoy a fulfilling, balanced, and healthy life.

Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc.

Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program, and more.

Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities to explore new technologies, industries, and locations-and build the skills you need to grow your career.

Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

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Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

Step 4: Decision time

Our team will then review each candidate’s potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us-but you can count on us to keep you updated.