Network Support Specialist – Voice & Cisco DNA Center

About the Position

Network Support Specialist – Voice & Cisco DNA Center

Location: Winston Salem, NC (Onsite)

Experience: 4-8+ years

Role Overview

The Network Support Specialist is responsible for administering Cisco DNA Center and supporting enterprise voice infrastructure. This role combines network management, voice systems support, monitoring tools, and security administration to ensure reliable and secure network operations.

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Responsibilities

Cisco DNA Center & Network Administration

• Administer and maintain Cisco DNA Center, Cisco ISE, and Network Access Control (NAC) environments.
• Apply network standards, templates, and policies across enterprise infrastructure.
• Monitor network health, compliance, and performance through DNA Center dashboards.
• Maintain network asset inventory and configuration records.

Voice Systems Support

• Support Cisco Call Manager and enterprise voice infrastructure.
• Assist with Microsoft Teams Voice migration activities.
• Troubleshoot voicemail systems and voice-related issues.
• Coordinate support and lifecycle management of Cisco IP telephony solutions.

Network Monitoring & Operations

• Configure and support SolarWinds network monitoring solutions.
• Integrate monitoring tools with ITSM platforms for automated incident management.
• Monitor alerts, investigate issues, and coordinate resolution activities.
• Troubleshoot NTP, DHCP, and related network service issues.

Security & Compliance

• Maintain Cisco ISE and NAC security policies.
• Support security audits, compliance initiatives, and remediation activities.
• Participate in change management and infrastructure governance processes.
• Collaborate with infrastructure and security teams to resolve network-related issues.

Documentation & Reporting

• Develop and maintain network diagrams, architecture documentation, and configuration records.
• Document infrastructure changes, upgrades, and operational procedures.
• Provide regular status updates and technical reports.
• Maintain implementation plans and support documentation.

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Requirements

Required Qualifications

• 5+ years of experience in enterprise network engineering or network support.
• Hands-on experience with Cisco DNA Center, Cisco ISE, and NAC technologies.
• Strong knowledge of Cisco Unified Communications and voice systems administration.
• Experience with SolarWinds Network Monitoring and ITSM integrations.
• Familiarity with Microsoft Teams Voice/Direct Routing solutions.
• Understanding of network security, access control, and compliance frameworks.

Preferred Qualifications

• CCNP Enterprise, CCNP Collaboration, or equivalent certification.
• Experience supporting large-scale voice migration projects.
• Knowledge of enterprise monitoring, automation, and network management tools.

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We Offer

• Compensation: Annual salary between $49,001 - $90,000 depending on experience and qualifications.
• Benefits:
  • Medical/Dental/Vision/Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contribution
  • Long-term/Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan

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About the Company

Cognizant (Nasdaq: CTSH) es un creador de soluciones de IA y proveedor de servicios tecnológicos que conecta la inversión en IA con el valor empresarial mediante el desarrollo de soluciones de IA full‑stack para sus clientes. Su profundo conocimiento de la industria, junto con su experiencia en procesos e ingeniería, permite incorporar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan resultados tangibles y mantienen a las empresas a la vanguardia en un entorno en constante cambio. Más información en cognizant.ai o @cognizant.

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Application Process

1. Apply to the Right Opportunity: Find an open position that matches your skills and career goals and show us why you are the right fit for the job.
2. Connect with Your Recruiter: If one of our recruiters sees a match, they will arrange a brief introductory call to learn more about you and how your experiences and skills align with the role.
3. Showcase Your Skills: If our hiring team wants to move forward, you will have an interview with our hiring team. Some roles may also require technical assessments and/or client interviews.
4. Time to Decide: Our team will then review each candidate's potential to succeed in the role. This step may take some time because we want to find the right opportunity for both you and us, but you can count on us to keep you informed.

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Note: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Equal Employment Opportunity: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status, or any other characteristic protected by federal, state, or local laws.

If you have a disability that requires reasonable accommodations to search for a job opening or apply for a position, you may email [email protected] with your request and contact information.