Network Support Specialist – Voice & Cisco DNA Center

About the Position

Network Support Specialist – Voice & Cisco DNA Center

Location: Winston Salem, NC (Onsite)

Experience: 4-8+ years

Role Overview

The Network Support Specialist is responsible for administering Cisco DNA Center and supporting enterprise voice infrastructure. This role combines network management, voice systems support, monitoring tools, and security administration to ensure reliable and secure network operations.

Responsibilities

Cisco DNA Center & Network Administration

• Administer and maintain Cisco DNA Center, Cisco ISE, and Network Access Control (NAC) environments.
• Apply network standards, templates, and policies across enterprise infrastructure.
• Monitor network health, compliance, and performance through DNA Center dashboards.
• Maintain network asset inventory and configuration records.

Voice Systems Support

• Support Cisco Call Manager and enterprise voice infrastructure.
• Assist with Microsoft Teams Voice migration activities.
• Troubleshoot voicemail systems and voice-related issues.
• Coordinate support and lifecycle management of Cisco IP telephony solutions.

Network Monitoring & Operations

• Configure and support SolarWinds network monitoring solutions.
• Integrate monitoring tools with ITSM platforms for automated incident management.
• Monitor alerts, investigate issues, and coordinate resolution activities.
• Troubleshoot NTP, DHCP, and related network service issues.

Security & Compliance

• Maintain Cisco ISE and NAC security policies.
• Support security audits, compliance initiatives, and remediation activities.
• Participate in change management and infrastructure governance processes.
• Collaborate with infrastructure and security teams to resolve network-related issues.

Documentation & Reporting

• Develop and maintain network diagrams, architecture documentation, and configuration records.
• Document infrastructure changes, upgrades, and operational procedures.
• Provide regular status updates and technical reports.
• Maintain implementation plans and support documentation.

Requirements

Required Qualifications

• 5+ years of experience in enterprise network engineering or network support.
• Hands-on experience with Cisco DNA Center, Cisco ISE, and NAC technologies.
• Strong knowledge of Cisco Unified Communications and voice systems administration.
• Experience with SolarWinds Network Monitoring and ITSM integrations.
• Familiarity with Microsoft Teams Voice/Direct Routing solutions.
• Understanding of network security, access control, and compliance frameworks.

Preferred Qualifications

• CCNP Enterprise, CCNP Collaboration, or equivalent certification.
• Experience supporting large-scale voice migration projects.
• Knowledge of enterprise monitoring, automation, and network management tools.

We Offer

• Salary: Between $49,001- $90,000 depending on experience and other qualifications of the successful candidate.
• Benefits:
  • Medical/Dental/Vision/Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contribution
  • Long-term/Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan

About the Company

Cognizant (NASDAQ: CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif: améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus: cognizant.ai ou @cognizant.

Additional Information

• Work Authorization: Cognizant will only consider candidates for this position who are legally authorized to work in the United States without requiring employer sponsorship, now or in the future.
• Reasonable Accommodations: If you have a disability that requires reasonable accommodation to apply for or perform the job, please email [email protected] with your request and contact information.
• AI in Recruitment: We use artificial intelligence (AI) tools to screen and evaluate applications efficiently. Our team then reviews the applications and decides who moves to the next step.
• Job Opening: Unless otherwise stated, this position is currently open and we are seeking to fill it.
• Language Requirements: We require all candidates to have a basic knowledge of English to facilitate internal communications. For positions in Quebec, the ability to communicate effectively in English is required as you will be providing services to and collaborating with English-speaking stakeholders located outside of the province.
• Inclusion: Cognizant is an equal opportunity employer. Your application and record will not be reviewed based on race, color, sex, religion, beliefs, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status, or any other characteristic protected by federal, provincial, or local laws.

Benefits That Make a Difference

Our benefits program is designed with you in mind-so you can enjoy a balanced, healthy, and fulfilling life.

Financial Well-being

We regularly review market data to ensure that compensation reflects the value you bring. Your benefits go beyond salary and may include retirement plans with matching contributions, financial training, and more.

Physical and Mental Well-being

We encourage you to prioritize your well-being with paid time off, flexible work where possible, health care plans, clinical counseling, our mental health alliance program, and more.

Your Career, Your Way

With over 350,000 roles at Cognizant, you’ll have the opportunity to explore new technologies, industries, and locations-and develop the skills you need to advance your career.

Real Impact

Think about the brands you rely on every day. Chances are, they also rely on us to power their business. Here, you’ll turn bold ideas into solutions that improve people’s lives around the world.

Your Journey to Cognizant

Here’s what you can expect from our recruitment process. Please note that it may vary depending on the role and location. Check our FAQ for more information.

Step 1: Find Your Role and Apply

Find an open position that matches your skills and career goals, then show us why you’re the perfect fit for that role. If no positions match your profile right now, please join our talent community.

Step 2: Chat with a Recruiter

If one of our recruiters determines you’re a good fit for the role, they’ll contact you to set up a brief conversation to better understand your background and skills.

Step 3: Showcase Your Talent

If you and our team want to move forward, you’ll meet with our hiring team. Some roles may also require technical assessments and/or client interviews.

Step 4: Final Decision

Our team will then review each candidate’s potential to succeed in the role. This step may take some time as we want to make the right decision-but you can count on us to keep you informed.

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