Operations Analyst

About the Position

We are seeking an Operations Analyst to manage day-to-day operations, maintain Jira boards, and ensure data accuracy for our international projects.

Responsibilities

• Own the day-to-day operational layer across all active workstreams by supporting and ensuring nothing falls through the cracks.
• Maintain and update Jira boards, trackers, and management spreadsheets based on inputs from meetings, managers communications, and direct stakeholder interactions.
• Create and assign Jira tickets for new operational items, track completion against deadlines and flag overdue items proactively.
• Guarantee all data is always updated for any monthly status snapshots and completion reports for the Brilliant & Basics OKR across all teams.
• Build working relationships with Engineering Managers across all teams.
• Support and follow up with EMs and team leads to ensure their deliverables are completed, documented, and reflected in the right tools following the guidelines.
• Escalate blockers and unresolved items to the team as appropriate - with context and a recommended next step.
• Attend operational meetings and capture actions, owners, and deadlines accurately.
• Document recurring workflows, data flows, and manual processes to support future.
• Gradually shift from manual execution to validation and oversight as automation is introduced.

Requirements

• Fluent English - written and verbal (working language of the team).
• Proactive and autonomous - you act on things without waiting to be asked.
• Strong organisational skills - able to juggle multiple workstreams and never lose track of an open item.
• Comfortable working with Engineering Managers and technical stakeholders - you don’t need to be technical, but you need to speak their language.
• Experience with Jira or similar project/issue tracking tools.
• Clear and direct communicator - written and verbal.
• Ownership mindset - you treat open items as your problem until they’re closed.

Nice to Have

• Familiarity with Microsoft 365 (SharePoint, Teams, Excel), Jira (or similar) and AI tools.
• Experience in a technology or software delivery environment.
• Exposure to governance, compliance, or audit processes.

We Offer

• Participation in interesting and demanding projects.
• Flexible working hours.
• A great, non-corporate atmosphere.
• Possibility to work remote or hybrid (2 days per week from the office).
• Opportunities for development and promotion.
• Attractive package of benefits.

About the Company

Why is it worth joining TTMS?

Flexible working hours

Not everyone feels comfortable working the standard 9 a.m. to 5 p.m. hours. We have been successfully running projects for many years despite diversified work patterns.

Possibility of hybrid work

At TTMS, desk-to-desk work is what drives us, but we understand if someone prefers a hybrid model. We are equipped with all the necessary tools to work in a hybrid model.

Great, non-corporate atmosphere

Professionalism, attention to the quality of work and a friendly, informal atmosphere are not mutually exclusive. A flat structure and natural, friendly relationships create the basis for creativity and innovation.

Interesting, international projects

We create solutions for medium and large companies, we are present in Poland, Malaysia, Denmark, the UK, Switzerland, and India – the effects of your work will travel around the world. In TTMS you have an influence on the company’s success.

Together towards climate neutrality

We select subcontractors to minimize the carbon footprint, organize bush plantings, save peat bogs – all to achieve climate neutrality in 2025. We are glad that we are attracting more and more people who also care about sustainable development and environmental protection.

Friendly offices

Our offices are modern spaces that inspire employees and are environmentally friendly. Białystok is the kingdom of Marvel superheroes, Krakow is a soothing tropical forest, Wrocław is an art gallery, and the Lublin branch is a rock "hall of fame".

Our Offices

Warsaw

The heart of our company and our command center

The Management Board of the company and management of individual business areas function here. On a daily basis, it is here that the most important, strategic and business decisions are made, as well as pro-ecological initiatives. The Warsaw branch – located in Varso Tower – aims to be the first to create a fully eco-friendly office using renewable Energy and environmentally friendly materials, which is confirmed by the BREEM certificate.

Kraków

Poznań

Wrocław

Lublin

Białystok

Łódź

Koszalin